Cresco RescoReviews of restaurantequipment.com

Response from Cresco RescoMar 5, 2025

Hi Sue, Sorry to hear that the pan melted. If you can show us the melted pan, we can offer to reship it. Thank You, Cresco Resco Team.

Response from Cresco RescoMar 5, 2025

Hello LT, We reached out to you on Jan 14, replaced the damaged item by Feb 7. We offered to take the return for free, with a return label. If you can update the review, that will be helpful. Thank you for shopping with Cresco Resco.

Response from Cresco RescoNov 12, 2023

Thank you for taking the time to share your feedback. We understand that receiving prompt and clear communication about your order is crucial, especially when preparing for an important event. 𝗪𝗲 𝘄𝗼𝘂𝗹𝗱 𝗹𝗶𝗸𝗲 𝘁𝗼 𝗰𝗹𝗮𝗿𝗶𝗳𝘆 𝘁𝗵𝗮𝘁 𝘆𝗼𝘂𝗿 𝗼𝗿𝗱𝗲𝗿 𝘄𝗮𝘀 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱 𝗼𝗻 𝗡𝗼𝘃𝗲𝗺𝗯𝗲𝗿 𝟭, 𝘄𝗵𝗶𝗰𝗵 𝘄𝗮𝘀 𝘁𝗵𝗿𝗲𝗲 𝗱𝗮𝘆𝘀 𝗮𝗵𝗲𝗮𝗱 𝗼𝗳 𝘁𝗵𝗲 𝗿𝗲𝗾𝘂𝗲𝘀𝘁𝗲𝗱 𝗡𝗼𝘃𝗲𝗺𝗯𝗲𝗿 𝟰 𝗱𝗲𝗮𝗱𝗹𝗶𝗻𝗲. 𝗪𝗲 𝗵𝗮𝘃𝗲 𝗽𝗿𝗼𝗼𝗳 𝗼𝗳 𝗿𝗲𝗰𝗲𝗶𝗽𝘁 𝗰𝗼𝗻𝗳𝗶𝗿𝗺𝗶𝗻𝗴 𝘁𝗵𝗶𝘀 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗱𝗮𝘁𝗲. However, we apologize if this early delivery caused any confusion or if you felt uninformed about the status of your shipment. We are continually working to improve our communication channels to ensure our customers are well-informed about their orders' progress. Your feedback has been shared with our CSR team to prevent such situations in the future. We hope to have the opportunity to serve you better next time.

Response from Cresco RescoNov 12, 2023

Thank you for your review. We want to assure you that delivering orders on time is a top priority for us, and we understand the importance of this for our customers. We have confirmed that your order was delivered on time, and 𝘄𝗲 𝗵𝗮𝘃𝗲 𝗽𝗵𝗼𝘁𝗼 𝗽𝗿𝗼𝗼𝗳 𝗼𝗳 𝘁𝗵𝗲 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝘁𝗼 𝗲𝗻𝘀𝘂𝗿𝗲 𝗮𝗰𝗰𝘂𝗿𝗮𝗰𝘆 𝗮𝗻𝗱 𝘁𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝗰𝘆. We apologize if there was any confusion or inconvenience regarding the delivery status of your item. Our team is dedicated to providing reliable and efficient service, and we're grateful for the opportunity to clarify this situation. If you have any further questions or concerns, please don't hesitate to reach out to us.

Response from Cresco RescoNov 12, 2023

Thank you for reaching out and expressing your concerns. We sincerely apologize for the delay in the delivery of your order and for any inconvenience this has caused. We understand that you chose our service for its promise of prompt delivery, especially given your urgent need for the product. Our website indicates items as in stock, but occasionally, unforeseen delays can occur, particularly with drop shipping from manufacturers, which is sometimes beyond our control. We are committed to resolving this issue for you. Our customer service team is actively working to determine the cause of the delay and will keep you updated as soon as we have more information. We appreciate your patience and understanding in this matter.

Response from Cresco RescoNov 12, 2023

Hello HK, We're genuinely concerned to hear about your experience with our customer support. We strive to be there for our customers at every step, and it sounds like we missed the mark in your case. Please accept our apologies for any inconvenience caused by our delayed response. We understand how important efficient and attentive customer service is, especially regarding matters like an RMA request. We're taking your feedback to the CSR team and are looking into ways to ensure more prompt and caring responses in the future. If you're willing, we'd really appreciate the opportunity to make this right. You can reach out to us directly at [email protected], where one of our dedicated team members will be ready to assist you personally with your request and any other concerns. Thank you for your honesty in sharing this with us. We value your input greatly, as it helps us improve and provide the service our customers deserve. We're hopeful for a chance to demonstrate our commitment to your satisfaction.