Valerie G.
Very Poor Customer Service!
Kafe Neo in Marysville Wa used to be a favorite of mine for many, many years. I had a horrible experience in there the other night with an employee who claimed to be the manager. She was extremely rude and unprofessional. I asked for her first name and she refused to give it. I asked for her bosses name or the owners name. She wouldn’t give that either. I was charged $27 for my to go order. I was upset so I just paid and left. I got home and looked at the receipt that was stapled to my order. She charged me $10 over the amount on my receipt. My bank records show I was charged too much. I have disputed the charge with my bank. This is pending. What ever happened to good customer service? I guess they don’t care if they loose a customer because there is no way I will give them my business again! Not sure any restaurant can afford to loose even one customer right now. The woman who waited on me needs some serious training! I know it is hard to find people to work, but they sure picked a bad one! After some investigating, I was able to get a message to the district manager, but he doesn’t seem to care enough about his customers experience to call me back.