ResparkedReviews of resparked.com

Prompt response even though electronic. Clear instructions, no random searches for links.

I received my Resparked Customizer Engraver as a gift, about 2 months or so, and I'm doing so, completely managed to lose the hex set screw that comes with it while changing the bit. I asked if they could tell me what size set screw I needed, seeing as how I live next to a Lowes, and a Menards isn't far away. I honestly did not expect for the customer service department to tell me the size of the screw, as it is Intellectual Property (and as someone who respects IP, and truly, truly appreciates the art of customer service, I am not going to post the sizes that work.) So, I was shocked to receive not just one, but two separate customer service emails letting me know that I actually could get the parts needed from Lowe's or Menards, but that their website also sells replacement parts. The second AI, which was mentioned up front, was composed with the help of their AI "chat bot", and despite being in the age range that grew up developing AI, I value that one-on-one feeling you get when you speak to a rep who clearly knows their products. The AI response was warm, and had that overall feel that it was being watched over by an actual person, not just slapping together some vague replies, and sent. I actually applaud the use of AI when used as Resparked intended, which was to answer my question as quickly as possible, and as accurately as possible. This has been my only need for interaction this far, but I couldn't be happier that, not only is their product a solid Customizer Engraver; the company itself seems to be rooted in delivering the best possible experience, regardless of the reason for the interaction. I could not be more pleased with my product, the help, and the company, and will be a long time user of Resparked products for the rest of my life.

Jeg havde bestilt et “special edition” indgraverings kit til mig selv i julegave, men da jeg modtog den blev jeg skuffet da jeg modtog et andet kit end det jeg (troede) havde bestilt. Jeg kontaktede dem for der måtte være tale om en fejl - de skrev at det var den korrekte udgave, hvilket jo så er på egen kappe eftersom jeg havde taget fejl. Til min store overraskelse modtog jeg en mail d. 24 om at der var en ny ordre på vej - ikke noget jeg havde fået nogen information omkring. Men jeg har netop modtaget pakken, og har fået hele 4 indgraveringskits! Jeg er så glad, ikke mindst overrasket 😱 - antager det som en julegave og min gave tilbage er denne anmeldelse. Tak for at jeg nu kan være kreativ med både familie og venner - tusind tak Resparked! ❤️

I purchased two engraving pens for my grandsons for Christmas. One of them was giving my grandson a problem. Just wasn't working correctly. I reached out and was contacted back the same day. They told me to send a video with the problem. As soon as I did that they fixed the problem and are sending him a new one. Great customer service. Will definitely do business with them again

Great customer service. Fast and responsive!

First off, great product. So much fun. Mine had a problem and support got back to me within minutes to solve it and I couldn’t be more thrilled to continue my engraving projects. Support is kind, quick, and very helpful and I’m very happy with the results.

Pen was inoperable upon opening. Contacted customer service and they replaced the item immediately. Very nice operator told me exactly what to do and what to expect. Received our working replacement within a week.

I haven't even received my product yet, but I came here to say what wonderful customer service I received from Resparked. I mistakingly entered the wrong address when I ordered my item, and didn't realize it until weeks later. It was, in the meantime, in transit back to the sender. I emailed and explained what had happened. They replied to me right away, and upon receiving my item back to their warehouse, immediately shipped it back to me, to the correct address. They were kind, quick and responsive. Something you don't see often any more! Thank you Resparked for caring about your customers!