HomebodyReviews of residentinsure.com

Easy and helpful process to transfer my policy!

I had a pleasant experience working with Todd, and I wanted to make sure his hard work is recognized. He made the process of cancelling and adding a new policy to my account very smooth, acknowledged my questions, and listened to my long spiel about my reasons to cancel a policy. There was a small system glitch when first attempting to update my policies, so Todd said he would reach back out the following morning, and he did! My policy updates were time-sensitive, so I greatly appreciate his efficient fulfillment of his promise—thank you, Todd!! Some companies cannot uphold their end of an agreement, but I was not worried about Homebody. I feel this proves that Homebody is committed to ensuring customer satisfaction. I will for sure be a returning customer, as I have been happy with Homebody for the last 2 years.

Automatically signing u up for rent reporting. I never signed up for this subscription. I got a email saying g u are signed up and if u want to cancel u can . First of all I never signed up for this program.

This is got to be the least compromising and accommodating, money hungry, shady insurance company. Don't rely on them to help you out with anything, even for a simple prorated extension of the insurance. Absolutely garbage customer care.

I just want to say Connor did an amazing job and I really appreciate his time and effort to help me transfer my policy to my new apartment. I wish I could come across people like Connor, I haven’t had the best day today and he made it better. Thank you Connor

Payment issue that was not likely on my part -- since the card worked everywhere but through Homebody payment -- was troublesome, but Homebody handled the situation with grace and Connor Martellaro helped me easily renew my policy.

Awesome customer service! Everything I needed to change or add onto the policy was very easy.

I had a very poor customer service experience with Homebody Insurance Agency, specifically with representative Connor Martellaro. My issue involved repeated billing discrepancies and a lack of clear, consistent explanation regarding how charges were calculated compared to the terms presented at enrollment. I repeatedly requested a written breakdown of the billing cycle and how it aligned with the stated policy terms, but instead received general references to terms and conditions and links without a direct explanation addressing my specific dates and charges. Throughout the interaction, my requests for escalation were not initially acknowledged, and I was redirected to phone support despite clearly requesting written communication only for documentation purposes. This made it difficult to properly resolve or verify the billing issue in writing. Due to the lack of clear resolution and inconsistent explanations regarding billing timing and policy application, I have escalated this matter to the Virginia Bureau of Insurance for review of billing practices and disclosure concerns. I am sharing this experience so other customers are aware of the importance of carefully reviewing billing terms and ensuring clear written confirmation of how charges will be applied.