Natalie S.
Skeptic consumer turned LIFETIME CUSTOMER
The process was so easy that after they recived my molds I began to somewhat panic after a couple of weeks they were not on the way back to me. I did reach out via email to customer service (zendesk) a few times asking for a update, typicaly once a week or longer for which they always responded via email within 24-48 hours. The last time I did reach out they resonded mid week and that they shoulkd be going out via ups by the following Monday. They were delivered that Monday. I did make the comment that I was starting to think that I was scammed only due to the 2-3 weeks build time turned into 4-6 weeks...HOWEVER I LOVE THEM! The wait was worth it, the flexible partial was EXACTLY what I wanted to replace the partial that I was left with from a local dentist for half the price. The teeth match up perfect and are beautiful, the best quality and I have had a few made in the past 25 years from local dentist that rip you off giving you same day denture type quality for $$$ beyond having dental insurance that I would have to drive in for a office visit 3-4 times within the first couple months from the device breaking complety in to so yes I have had some un pleasant ordeals BUT not any more! Thank you, thank you I am sorry for ever doubting this company!
Response from ResetSmileMay 28, 2026
Thank you for taking the time to share your experience and honest feedback. We completely understand your concerns regarding the extended turnaround time, and we truly appreciate your patience throughout the process. We’re incredibly grateful to hear that your flexible partial exceeded your expectations and provided the quality, comfort, and appearance you were looking for. Knowing we were able to restore your confidence and provide a better experience than past dental solutions means so much to our team. Thank you again for your trust, support, and kind words — we’re honored to have you as part of the ResetSmile family



