catherine W.
Scam!!
Scam!!! Wish I’d looked here before using. They appear to be the hotel direct booking site. Do not use!!!!!
Reservationscenter is listed under Activities & Tours.
Reservationscenter (reservationscenter.com) has 273 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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catherine W.
Scam!!! Wish I’d looked here before using. They appear to be the hotel direct booking site. Do not use!!!!!
Consumer
We made a booking not realising there was a drop down box which listed the hidden fees. Placed credit card details and agreed to pay thinking it was at the advertised price while they held the price for 10 min. Next screen showed the amount paid with all the fees but it was too late to back out. Then add a further fee for currency conversion on your bank statement. Note If you cancel you loose your booking and your entire fee. So best not to cancel. We placed a police report and government report in AU with no reply. We cancelled the anz card. ANZ lost the claim then refused to refund on the overcharge scam. We had booked Melbourne grande Hyatt who checked and advised the booking existed via Agoda. The hotel didn’t seem interested to know that a scam site was booking rooms at their hotel. We had a nice stay at a high price. The overcharge was AU$1500 for 3 rooms, 4 nights.
Massimo
The tariff exposed do not correspond to the real price. Surcharges are applied without and advice to the customer. Help request was ignored.
K C.
I would give these scammers a minus rating if possible. I placed a reservation with Booking.com for a hotel priced at £92 at Gatwick, London UK. I received confirmation from Reservation Centre in the US who charged me $198USD - almost double. I fought back long and hard accusing them and Booking.com of being in cahoots and scamming innocent people by means of fraud. They offered me 5%, then 10%, then 25%, then 50% then 100% discount on future booking fees. I (not politely) told them where they could put their discount. They tried 20 - 30 times to coerce me into accepting their confirmation - no chance as I NEVER placed my order with them in the first place. My responses were always refusal to their requests. I reported them to Barclaycard and Action Fraud but, following an initial investigation, my complaints were not followed up on the basis that I was unable to prove the advertised room rate. Disappointing but, I guess understandable. I think it's more than time the UK government got involved in these scams and started protecting the people who pay their huge salaries and expense accounts. Reservations Centre:- leave the British Public alone and keep your fingers out of our bank accounts.
J.Cario
No stars_just like Keri Alford_same reservations center not only overcharged me in American $ _at the time they charged me$1_to find out and get a refund_gave them my card number details and find out yesterday they have been withdrawing $66 from my a/c every month for the last 3 months!A huge scam!
Sally H.
Falsely advertised price. Advertised in AUD then charge in US & then can't get a repsonse from anyone. DO NOT USE the is website just go directly through the hotel or Booking.com
Gertraud A.
No clear confirmation of reservation, entailing a second attempt to book a room, with the result of double booking and double charge. No action to correct the error even after written request !!!!!
Mel S.
Fake hotel website sponsored at the top of page search. Charged card over 100$ more than confirmation booking and zero emails from them.