ReputationReputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network.Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure.Core CapabilitiesUnified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring.Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale.Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency.AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery.Core Benchmarking: Calculates an objective Reput
Reputation (reputation.com) has 90 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingInternet & Software · El Monte, California
Excellent
Internet & Software · Los Angeles, California
Excellent
Internet & Software · San Francisco, California
Excellent
Internet & Software · San Francisco, California
Excellent
90 approved reviews, newest moderated first
Jaime
Paul and the Subaru Team go a step above the rest! If you're looking for a company to manage your businesses' online reputation, look no further!
Response from ReputationAug 6, 2018
We're so happy to hear this! Thanks for your 5-star review, Jaime! -Erin, Community Manager
Steve T.
I have specifically worked with SIM partners which was acquired by Reputation.com not too long ago. They have been a valuable partner and offer swift and reliable service. Any requests or questions we have are investigated and resolved quickly with an abundant amount of communication throughout the process. Our account rep is honestly amazing with all that she handles and accomplishes for us.
Response from ReputationAug 6, 2018
We're thrilled to hear you're pleased with the transition and our services. Would you mind sharing who your account rep is? We'll pass along the positive praises. -Erin, Community Manager
SSCAS C.
Our Sales representative was great as is our Project Manager. We are just in the implementation phase so I can circle back with more feedback once we are up and running with all modules. We have only had one expert from the company who has been very busy and therefore not as quick to respond as would be our preference. Maybe they need to hire more resources to cover this aspect of the business.
Chuck Nicholson Auto S.
Reputation.com has changed the internet customer's perception of our dealership. Although we have always tried very hard to maintain strong relationships with our customers, it only takes a few less-than-perfect reviews to ruin your online reputation. Before Reputation.com we had few reviews and no real follow-up to the ones that were there. Since signing up and being with Reputation.com a few years, I am happy to report that our combined rooftop reputation score is in the 600's and we have more and more guests providing feedback on their experience with us every day. Reputation.com not only helped us to see where we were lacking, they put us in a great position to better our customer relationships, enhance our online image and gain the trust and confidence of new clients.
Response from ReputationAug 7, 2018
Fantastic! We're so happy to hear this. The proof is in that reputation score and it's getting better and better. Thanks for your feedback, Chuck. Please let us know if we can help in any other way. -Erin, Community Manager
Judy P.
Since our company started using Reputation.com our reviews have tripled! My rep. Larry McGuigan has been with me every step of the way and is a pleasure to deal with. Anytime I call him he assists me immediately, which is very important since we need to monitor all reviews good or bad. He calls me back whenever I have to leave him a message and that is saying a lot, since his time zone is three hours earlier than mine!!!! The initial setup with Tom Mitchell and Johnathan Duong was very fast and got us online immediately and the reviews started rolling in! I have been in this position for four years now and wish we would have been on board with Reputation.com from the start. Thank you everyone at Reputation.com!!!!!
Response from ReputationMay 30, 2018
Fantastic! We're so happy to hear this, Judy. We'll pass along the positive praises to Larry, Tom, and Johnathan and their Directors. Please let us know if there's anything else we can assist you with. -Erin, Community Manager
Bree R.
I have been working with Reputation for just about 2 years! Lionel has been my contact since the beginning and has always been able to help me whenever needed! I love the automated tools that send customers requests and reminders! Overall we are very happy with Reputation and I would recommend them to everyone I know!
Response from ReputationMay 30, 2018
Lionel has been getting some fantastic feedback! We're so happy to hear that you're enjoying the products and services, and support staff at Reputation.com. Your feedback is very important to us and we so appreciate your 5 star review. -Erin, Community Manager
Stephanie S.
We signed with SIM Partners originally, and they have since merged with reputation.com. Both companies have been wonderful to work with and we are pleased with the level of support we get with our online listings. The technology is awesome and we are so happy we made the switch from our previous vendor.
Response from ReputationMay 30, 2018
We're thrilled to hear this, Stephanie! We're so glad to hear the transition has been positive for you from the service to our technology platform. Please let us know if there's anything we can do for you on social. -Erin, Community Manager
Ashley C R.
Great company. I work directly with Kathleen and she is nothing short of amazing. She has quick and timely responses and is incredibly helpful. It is very apparent that she cares about helping us out through her impeccable attention to detail (we have 2000+ locations and growing). Can't recommend their services enough.