Jerry
People who live in glass houses . . .
I work in the hospitality industry and the national pub co I work with use the Reputation platform and depend on it to such an extent that it is used to calculate bonus payments. However, despite me having managed to achieve high scores, I have contacted the company that operates the platform on several occasions to highlight inaccuracies in the page displayed to me. For example next to the main 'current score' is another metric which states whether it is an increase or decrease from 30 days ago. However the stated figure is always at odds with what the platform's own graph displays further down the page. The graph shows an accurate representation of the figures, whereas the 'at a glance' figure referred to earlier does not. In fact, I would claim that the number displayed seems to be entirely arbitrary, or most certainly not from 30 days before (or even 60 days before!) On occasions when I have contacted the company I have always been informed that the matters I'd raised would be escalated to the technical team to investigate, but on most occasions that was the last I heard with no sign of a real resolution. The irony is that this is a company who's very existence and raison d'etre is to measure online presence and performance, (with them stressing to their clients the importance of online reputation) but who, it appears from other review platforms such as this one, can't even look after their own online reputation. Is it a scam? No, I don't believe it is, but is it flawed? I would answer a resounding yes, and until these issues are sorted out I would remind them that people who live in glass houses shouldn't throw stones. Poor Show! EDIT: Over a week now and still no response from Reputation - yet they have the audacity to use response time as one of their important metrics when compiling data for their own platform. Frankly, it's sickening and they should be forced to cease trading until they can sort their own house out. It's just a complete shambles. There's no way on earth I would pay this company a single penny for their crap platform.