Reputation Reviews | Read Customer Reviews of reputation.com

ReputationReviews of reputation.com

4.090 reviews
Internet & Software
6111 Bollinger Canyon Rd #500, San Ramon, California

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Reputation

About Reputation

Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network.Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure.Core CapabilitiesUnified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring.Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale.Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency.AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery.Core Benchmarking: Calculates an objective Reput

Reputation (reputation.com) has 90 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: reputation.com
Website: reputation.com
Category: Internet & Software
Location: San Ramon, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 40% of reviews.
Latest: Most recent review: May 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Reputation reviews

Showing 21 reviews with 1 star · Clear filters

Detiq D.
Feb 26, 2026
Scam company 100%
Scam company 100%. I bought for 248 dollars for nothing. I have now reported to the police and the bank.
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Ned
Jan 3, 2026
Scam
Scam, be aware. I bought 10 reviews which were never delivered. When I asked them for a refund, they refused.
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Webby
Nov 11, 2025
Data Processing Fake Reviews
This company fails to monitor fake reviews, the platform is deeply flawed a provides inaccurate information.
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فوزي ح.
Oct 31, 2025
Absolute scam
just a scam , dont buy Paid for 10 reviews , they did them , then Google deleted them , then asked them for about a month for refund or put real reviews again, no one do anything , just emails with no actions, absolute scam, dont touch
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Ronald B.
Jun 17, 2025
Run and never work for a company that uses these jokers!
This company is the biggest scam in the world. They have somehow managed to sell huge companies a bag of goods with false promises. It's impossible to manage online reputation when they don't credit you for 5-star reviews but a 1-star knocks you down 15 points. According to their algorithm it takes 27 5-stars to overcome 1 single 1-star.
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Rasputin
Apr 2, 2025
Reputation Score Manipulation: A Cautionary Tale
Firstly, fake reviews can lead to a loss of consumer confidence. When potential customers discover that a business has manipulated its online reputation, they are likely to question the authenticity of all its reviews, leading to a decline in sales and damage to the company's image. Furthermore, negative word-of-mouth can spread rapidly, exacerbating the situation and potentially causing long-term harm to the business's reputation.
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Micah N.
Sep 12, 2024
Poor Customer Service
We have been battling with Reputation.com to setup a survey system for our communities for over 6 months and still do not have any resolve. We work with a 3rd party who has submitted numerous tickets on our behalf as well as had several calls to complete this task and they continue to kick the can down the road. This is not only frustrating but it also has hindered business practices and their team remains unresponsive.
Response from ReputationSep 18, 2024
Thank you so much for the feedback, Micah. We understand how frustrating it is to be dealing with an ongoing issue like this. We've reached out via email to help rectify the situation and would love to chat further offline. Additionally we have escalated this with the team again to get extra eyes on it. Thank you for your patience. Lauren DiLeonardi & the Reputation Team
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Fizzy Epsom L.
Sep 7, 2024
Drains your score and burns down your resources
I have been with Reputation for almost 9 months now. The sentiment score goes down day by day and once a month, increases according to the number of reviews received in last 30 days. There is a negative disbalance that tends to take your company scooring down all the time, the system is designed to receive daily and continuous reviews, wich is impossible in the BTR sector without burning out your resources. Poor customer service and resolution, avoid whether possible.
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