Republic Services, Inc is the second largest provider of non-hazardous solid waste collection, transfer, disposal, recycling, and energy services in the United States, as measured by revenue.
Republic Services (republicservices.com) has 316 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Sharon B.
Republic Services needs to remove the word services from their name Literally are the worst company on the earth. They never do what they say. They broke my recycle cart and it took them months to fix it after reporting it more than 4 times. They would schedule a day and then never make it. They miss pickup and there is no way to get a credit for the week missed. This company must bne GOP because they hate people.
jsbegnaud
Too bad no Star was not offered. This company has THE WORST performance I had ever experienced! Missed pickups, poor record keeping, inept customer service and accounting while constantly increasing costs and charging for everything possible including franchise fees. It has taken me 2 1/2 months and numerous phone calls to effectively cancel my service. My new provider’s cost is 20% of what I was paying Republic, same options and has a 5 star rating and 20 years in business.
Beverly Sabat K.
They should be doing curbside recycling!
Pam P.
I have been a customer for 10+ years. I am closing my account and will be charged $75 for them to pick up their own receptacle. I offered to drop it off, they won't let me. I am leaving the company because they raised my rates without explanation. I am saving over $100 a quarter with my new company. I sincerely wish I had left republic years ago. They are not a good company and their customer service is terrible
Tina
Absolute nightmare. For the past 2 months, Republic has consistently missed either picking up trash, recycling or both in our development. We pay for weekly services. And yet we are getting scammed. Our HOA and board has tried relentlessly to find a resolution but Republic keeps offering empty promises. Please save your money and do NOT waste a dime with Republic.
Charlotte H.
Very poor service. Numerous missed pickups, unavailable/ inaccessible customer service, inaccurate website info. NOT recommended.
Susan L.
This company had a history of missed pick up, billing customers for services that they were not contracted, poor customer service. It took me almost a year to get my account straight. Our community switched trash companies and they are charging residents $100 to pick up their empty containers! I changed my auto pay to be discontinued twice and today got an email "thanking me for my $100 payment". I am beyond aggravated and will be contacting my bank.
Cheryl E.
I am done with a company that leaves people like myself out there Alone to deal with things and the lies that you give. Republic services is the worst garbage company you could possibly have. I've had two months of nothing but being lied to, and having many handicaps from surgeries, they have not shown up to pick up my garbage, although they have promised to do so. Spoken to Regional and local managers, drivers, call centers and today I have four weeks worth of garbage and recycling sitting out in front of my house that I struggled to get out there but can't walk to get them. I can’t physically do it myself and they don't care about serving our community whatsoever! Things are very different when it was High Desert, but now it is a sham. They should be ashamed. It is too bad that is our only choice because I am absolutely appalled that this is how they act. Wasted weeks and hours upon hours on phone to rectify a problem that I only get lied to every step of the way. There is zero accountability as they are the only game in town! You are being charged for recycling that you can't even get to the road because of a handicap & they don't care. I absolutely hate this company. NO STARS are deserved! Not one honest person out of the dozens I've talked to! If I have to move this myself they will be responsible. I have asked and begged for way too long and spent hours upon hours on the phone with dozens of people that just don’t care. THERE IS ZERO COMMUNICATION FROM UPPER MANAGEMENT DOWN TO THE DRIVER. NO ONE I HAVE SPOKEN TO KNOWS THE STORY AND I HAVE TO REPEAT MYSELF AND EVEN THE PEOPLE THAT CAME OUT HERE. DON’T UNDERSTAND WHAT’S GOING ON EVEN THOUGH EVERYONE HAS SAID THEY WILL FOLLOW THROUGH AND MAKE THIS HAPPEN. IT IS THE WORST WORST WORST COMPANY IN THE WORLD AND I AM SICK THAT WE ARE FORCED TO HAVE THEM. IT’S A SHAME THEY HAVE THE WORD “SERVICES” IN THEIR NAME! THEY DO NOT KNOW THE FIRST THING ABOUT SERVICE!!!
