Republic ServicesReviews of republicservices.com

Terrible decision to go with Republic Services. Sneaky rate increases, hidden charges and 3 times, yes, 3x more expensive than Ace Refuse in my area. Buyer beware. Take it from me and don’t give your money to Republic Services!

Republic services is horrible. They charge a $50 container fee to deliver. They charge a ton of fees, administrative fees, taxes when you don't live in the city. Fuel fees etc. They also charge a fee to pick up the container when you cancel your services. It took almost a month to pick up up up my trash when I signed up with them. They kept missing me. If you have a choice with trash pick up,go somewhere else please.

I would actually give it zero stars at this point. I've been dealing with no bulk pickups since May. Every time I call it's a don't work we will fix this and they do NOT. I've spoken to a manager on two occasions and they can't seem to get their workers to do their job. I'd say this is the worst service thus far. This is Republic services in The Colony Tx..

After yet another unexplained price increase (making it almost double what a local competitor charges), I cancelled my service. After a month, they still haven't come by to remove the canister. After weekly calls to customer service, in which they keep promising to pick it up that day or the next, it's still here. Today, after calling yet again, they said they would file a complaint about this--because after all my calls, no complaint had yet been filed. There's no way to communicate with the truck (that just drove by without removing the container), no way to reach a superior in customer service, just the same lie that someone is "on their way" to pick up the container. Completely unreliable. Do not choose this company!

I can not write a review long enough to list all the ways they've failed. I don't just mean failed. I mean with almost malicious intent. Right now, they've stopped picking up our trash, but they aren't scheduling removing the bins. These are big industrial bins. They block our parking lot. I'm literally on the phone with customer service like, when are you picking up my trash? They're like "today." I'm like, but you told me that the last 13 days. They're like, "you do not need to worry." Like, if they fail to pick up the trash, fine. No, Republic fails to pick up the trash, promises they're coming tomorrow, fails again, won't refund you because they say they picked up the trash, let's it fester for two weeks, surcharges you $130 for the trash can is too full (because they haven't picked up the trash), promises to get back to you and doesn't, refuses to escalate to a supervisor, tells you there is no e-mail address, tells you there is no supervisor, tells you the supervisor will call you but they don't; you write to complain about your rep being fully unresponsive for 6 weeks, you get an e-mail back saying your rep will get back to you within 48 hours; you say please let me speak to anyone but my rep, you get another email back saying your rep will get back to you within 48 hours; you ask your rep what next steps are to canceling the account, he doesn't answer; you send a certified letter to cancel services as per your contract that says it's the only way to cancel services, but when you call they say they no longer read letters. What company has a contract that says the only way you can cancel is to send a certified letter, and then they tell you they no longer read letters.

wouldnt give me my beongings back thatwere wrongly tossedin lateJune they could! just very hurtful minus a time machine Iwas watching videos on that

Republic services changed the weekly pickup day from Wednesday to Monday starting on 8-17-26. Recyclables were picked up earlier today. It is now 19:50 (7:50pm) and the refuse has not been picked up. Perhaps whomever made the decision to change the day, needs to do DUE DILIGENCE! Examples: Employee training or communication, staffing issues, schedules, number of customers on routes, etc. When a change such as this impacts MANY customers, it would be helpful to have staff available to answer customer calls after the normal business hours. SHAME on management! As always, the employees are the people who are negatively impacted!!!

Your billing system is from the stone ages. My auto pay was shut off by your customer service and IT department in order to generate fictitious late fees. Called 16 times to get it straightened out and was not assisted, only gaslighted and argued with. Now you have one less customer in mahoning county ohio