Republic ServicesReviews of republicservices.com

Trash pick-up was good after they changed drivers. The charges and added charges are outrageous. The cancellation charge, $55, is more expensive than one trash pick-up. Customer service is rude, the last one hung up on me. I wasn't yelling or cursing at them, but here you go -- FU and f Republic Services!

I wish I could give ZERO stars. This company does not deserve one star. I started a contract with Republic Services for a new nonprofit serving homeless women and children in Philadelphia. I don't know what happened but after 1 1/2 yr the services provided have completely stopped, without warning. This company has just refused to empty our dumpster and just gives excuses. They abandoned our organization and left our dumpster without service for 2 weeks. I have called customer service multiple times and keep being told they are coming and they don't show up. When I call the office to find out where they are, they tell me that they came to our property but did not have access. This has happened at least 5 times in 2 weeks. There is no accountability and they pass the call from one person to another and when they realize you have a complaint, the call gets conveniently disconnected. When you finally get a representative, they say that they will come and they don't. This has been a HORRIBLE experience. I have been a procurement specialist in a large corporation for over 7 years and I have worked with hundreds of vendors but I have NEVER been this frustrated with a business in my life. I ended up crying and pleading with them to empty our dumpster to no avail. They left our dumpster overflowing with vermin pulling our garbage out, etc. We, now, have to get a neighbor to, personally, make special trips to transport our trash while our dumpster remains full. I have found myself at my wits end with this situation. I would not recommend this company to a dog on the street. DO NOT USE THIS COMPANY.

If I could select ZERO stars, I would! I just started with Republic Services June 22 and I have gotten horrible service! I'm really wondering how you stay in business. ...not picking up my trash, then giving me an alternate day more than once only to have NO ONE show up. And last week, no one picked my trash up and I was told (by reaching out to the driver myself) that they were "off work" that day(Thursday) and they would come Friday. So there's no one else to pick up my trash on the day you agreed to do so? The last straw was may phone call to discuss all of this, just a few minutes ago; Wed, July 26th and in the middle of discussing all of these issues, suddenly the phone goes to a survey and says you Republic is closed and I will need to call back tomorrow. This is totally unprofessional and totally unacceptable.

There has been no yard waste pickup in our subdivision for more than three weeks. My neighbors and I have made multiple calls to customer service, in some cases (including my own) escalating the complaint through several layers of management trying to obtain satisfaction. My neighbors and I have received promises that someone was owning the problem and would be following up by telephone soon but no follow-up calls have been received and the yard waste is piling up around the neighborhood. Many of us are considering legal action at this point.

Terrible customer service! We constantly had missed pick ups but yet were charged. We were charged an "environmental fee" of $168.98 for 2 96 gallon containers picked up once per week (if we were lucky), then add it the "administration Fee" of $5.95 and those 2 little trash containers equaled a $551.65 per month trash bill?! Called to inquire and was lied to being told that all trash services charge that much of an environmental fee, that is was mandated by the state! So I was fed up, called to cancel services. It literally took 5 phone calls from me demanding someone return my call and 16 days for them to finally respond. Then an additional week for the "emails" I had to forward around and decline their new package, which btw had a much lower environmental fee! While waiting for them to pull their heads from the sand I switched services. They never showed up to pick up the containers for 38 days, then had the nerve to bill me! This place is horrible!!!!

Horrible company when I started with them. They quoted me a price per month after I received my first invoice. It was $80 higher. Never said anything about a gas surcharge.

It is seldom that I will leave extra bags on Bulk day buy I needed to today. Left everything next to my bulk container, and NO pick-up of extra bags - they just left them there. Incompetents along with charging more. TERRIBLE.

Due to Republic's outrageous increase in cost, I sent a letter by certified mail and by regular mail to cancel my service to their office at Sacramento, CA on Elder Creek Road. The tracking number shows that it was received/signed for on May 25, 2023. Their phone number is "down due to technical difficulties" and there is no email address online for me to confirm directly with them that they have the account scheduled to be canceled. I don't feel that I can trust them to not try to further jerk me around and will try to get out of canceling the account