Republic ServicesReviews of republicservices.com

This place sucks but is the only option for trash in my area. They do what they want because they hold all the cards. Foreign people you cant understand say one thing and other people another. They hit my truck last year and told me to prove it so the cost came out of my pocket. Its a crooked, mafia run business that gets away with whatever they want.

I find them unethical and incompetent. They delivered an empty dumpster for my construction demo, and then just a few days over a weekend came and took away the empty dumpster before I could use it. They sent a bill for an additional $447 for the hauling away of an empty dumpster. Spending hours in emails and phone calls left me no where. They claimed the city the house was in had a garbage collection service contract with them that dictated the terms for my personal contract for a home renovation dumpster. Instead of following the same procedures I have always done with Republic Service, they expected me to magically know this location was different do to municipal garbage contract. I argued the city contract for curbside garbage and recycling had nothing to do with me as a contractor ordering a dumpster for construction materials. They told me that the city garbage service does impact my contract and I owe the funds. The fine print in the contract says I can't sue to fight the charges. In my opinion this company acts criminally and should be shut down.

Republic Services and trash pickup is the most horrible service ever they constantly miss my recyclables and garbage cans I got to keep calling to get it picked up again and again as a citizen that pays taxes I no longer want this service from these people I hope the city of Toledo find someone else cheap service does not mean good service at this point let our city workers go back to collecting the garbage

Copy pasted this from another reviewer because we have the same experience, up until now. Missed scheduled pick-ups, call given a new pick-up day and now one shows, call again with a new date and no one shows up. Experienced this both on regular schedule pick-up recently and scheduled pick-ups. I don't believe a work they say and it doesn't matter how well training the people are on the phone to defuse frustration, just do what to commit to doing and you won't need so may customer service people.

Very bad service and very rude manager Colleen. Driver ignored main garbage bin but picked up 2 small trash bags ! Called. Makeup pickup next day. Next day nothing. Called again. Same thing. Again nothing the following day. Called again and got manager Colleen. Very rude and nasty ! Just told us blunt. No pickup of missed garbage until next regular pickup ! What a 'trash' service ! And what a horrible, rude and nasty manager Colleen !!!!! Republic Services needs to be replaced or go bankrupt !

In setting up an account I could not get service for several weeks. They said they would deliver the bins on the 14th but that is the day they are picked up to empty. So my actual use of them will not be for another week for trash and 2 weeks for the ever growing pile of boxes and other recycle items. It is difficult to find a phone number for customer service as they expect you to use their web site and figure it out for yourself. One other thing, the recycle will only take what fits in the bin. That is poor service as someone who just moved in I have a zillion cardboard boxes to store and break down before I can get rid of them all. My last service picked up things that did not fit in the bin as well so that will be missed.

A contract for trash hauling services was signed for a base amount of $122.64 on 4/10/2025 which is a stable rate for 36 months irregardless of additional fees which I was informed was variable. In July of 2025 the base rate was increased to $149.87 and again in June 2026 to $194.83. The base rate has increased significantly without notice and violates the terms of the contract which invalidates the contract. I advise anyone doing business with Republic to keep track of your base charge. Still i am unable to cancel the contract or collect on overcharge. This is an unethical company and I would advise using someone else.

Can someone please explain to me why a trash company needs sales reps? To cancel your service, you need to call during business hours and wait on hold for 30 minutes, then get transferred to different departments, explaining that you moved out to five different people. But if you wanna sign up online or enroll in automatic payments, that takes no time at all. Absolutely reprehensible; This business practice should be outlawed!