Republic ServicesReviews of republicservices.com

Customer service is a fricken joke!!! And IF by chance you do get thru after 45 minutes on hold, they are not helpful but very rude. I was calling about another rate increase they just did. I told her seems like every other bill there is an increase. She said, rather snotty like, "everything is going up"!!! I told them maybe I will just have to look for another company to use then and she said ok go ahead. SO I DID!!! People...support your local businesses if you like being treated as a human being. These large corporations don't care at all about the service and reputation they are providing, just the almighty dollar.

Horrible customer service,they charge 100 dollars to drop off cans when you start service with them,don't miss a pickup because they won't schedule a pickup on an off day,make sure you pay the bill they charge 35 dollars start up fee after they shut you off,worst company ever

I have a small business in North Texas (five years now) with no choice for trash removal service. I have a locked container to eliminate overage charges caused by illegal dumpers. Last week without notice Republic changed out my container taking my lock with them. I have contacted CS two times this week being told that the operations manager would call, NOT!! There has been a few times in the last five years they tried to charge overage fees and the pics they provide as proof (you have to call and ask for proof) have never been my container. I shouldn't need to babysit them, there has been weeks they did not empty my container for whatever reason and I am still charged for service.... if ever there is another trash service company for recurring business pickup in my area, I would consider paying double... this is how much I loathe Republic...I predict another copied and paste reply as they do with all their responses.

Easily the worst, most frustrating customer service experience in my short 65 years of life. This company breaks their contract obligations to you, and then bills you for their failure. No negotiation, no recourse other than legal action. It is no wonder their 43-year-old CEO, JON VANDER ARK is banging down close to $10 million per year.

Show up late, leave trash cans half way in the street or tipped over. Just jacked my bill up nearly 20%. This company is literally trash, useless and incompetent

Horrible customer service can't do s h *t for you. Ridiculous and expensive removal fee. Not cheap. Not recommend at all. Don't even deserve 1 start

I'm done. Worst billing department and customer service representatives. Pay for a full year of service, or so you think. Random additional fees all year long. Call, get the issue corrected, then another bill comes. No way out, cancelling and you forfeit your year of service. Should allow zero star rating for this company.

The truck driver did not pick up the garbage and I called early yesterday and they agreed to stop by during the afternoon and no one came. I called early today and they informed me that they canceled the order for my call yesterday because the driver reported that the garbage was not outside. I ask to speak to a supervisor because I have evidence from the cameras in my house where the garbage containers were outside the night before and they were scheduled to come today and no one came either.