Republic ServicesReviews of republicservices.com

Hi y'all, I just wanted to let everyone know what a rip off Republic Services is!!! First of all, their charges fluctuate so much it is hard to tell if your bill is even accurate. My average bill was close to $200 every quarter; over $100 for trash, $15+ for recycling, $50-65 for "fuel/environmental recovery", and a $6 administrative fee! Those last two charges seem like total BS, by the way. On January 6 of this year, I called Republic to cancel my service effective immediately; they arranged to pick up my cans the next week and told me it would be $35 per can for pick up. Here we are several months later and I've been charged $40 per can and billed for their services for the entire month of January! And of course, they are refusing to negate those charges, even though I did not even have cans to use their services for all of that time. (And yes, I have reported them to the BBB).

If you can go with another company, do it. At first the service was spotty at best and then when we moved, things got much worse. After calling in to say we were moving and no longer needed the account, we were racking up fees for 8 months and now we are in collections. Today we called and said we were being billed for service at a house we no longer occupied, and since we know it is occupied, we're absolutely sure they’re double-billing that address. So, everyone should know that they are easy to contact to set up an account, but make it very difficult to cancel one, precisely because there’s a lot of money to be made in the overlap. Most people will just pay the couple hundred dollars out of fear for their credit score. On top of it all the agent we spoke with was rude and hung up! This company needs to be held accountable for not closing accounts when requested.

billing for months after canceling service, even threatening with collection. would never use this service again

The lid on our dumpster has been broken for two weeks. Their driver doesn't report it. He left a bag of trash hanging off the hinge. This is the second broken lid I have had to report because their drivers don't care.

Republic truck#2444 drove up my private narrow driveway unauthorized. It t had its right side lifting claw down. The metal claw ripped down approximately 35feet of a 100 foot long retaining wall. The truck then got turned around and took off. No notification. Hit & Run. This is on Camera and there are two eye witnesses. The material the wall is made of is no longer made so the only way to fix the wall is to replace all 100 feet. Republic’s insurance company CCMSI is refusing to properly repair the damage and Republic doesn’t return calls or emails. They are trying to stick me with a $28k bill to repair my own wall which they destroyed!!

We have a commercial account. I had to create a sheet to check off when they showed and when they didn't because they didn't always show though our contract says it is a 5-day pick up service for both trash & recycling. Then the owners sold the building. I was hired by the new owners. I have been trying to change the owners names for almost 2 months! I have called numerous times; they said, we called you too (1/28 'several times' & 2/12 again, 'several times') - they lied. My office phone keeps a history of all calls going out and coming in. I had no voicemails either. I worked an average of 10 hrs/day. Yesterday, my 100th or so request was 'elevated to a supervisor.' Our account manager, A.B. isn't doing her job. You would think after 2 months someone would call today, no. No one did. But I did get an email saying they were going to interrupt the service if the bill isn't paid. Ironic. This is occurring in DC. I am going to ask around if there is another trash service available for our area in DC. I fail to see how chaniging the owner's name is so difficult. And I fail to see how no one can take the time to reach out for something so simple it is elementary. I have had an issue in the past where they threatened to cut our service because a bill wasn't paid. It took me about 4 months to clear it up. They had added or merged the restaurant's own service with the commercial building's service. We paid our bills, but the restaurant, who had its own contract, was behind. But someone in the office couldn't figure it out until I sent a spreadsheet with canceled checks, and told them figure it out, something is wrong in the office. I did their work for them. So frustrating. I fear my next step is having to physically go to their office and get the name changed. Either that or cancel the contract after getting someone else.

I wasn't able to pay a given payment and they charged me to interrupt my service and then charged me again to restore the services!!! This is very upsetting to do that to people who work their hard earned money!! Fine to charge one fee, but two?!!!

I can't say enough about how horrible Republic is. There is such a lack of integrity. I would give -100 for their service. There are too many problems to write here, but as the person in charge of trash for our HOA, I have had to call Republic at least once EVERY WEEK for SIX MONTHS for some problem since I took over this responsibility for our HOA. Their promises are hardly ever honored or finally honored weeks or months later. They won't even EVER give the courtesy to contact me about delays in trash pickup for 115 homes or non-delivery and non-pickup of damaged trash receptacles for months. Homeowners' trash is out for over a week waiting day-by-day to have the trash picked up. Several weeks, even in good weather, our trash is not picked up at all. Our HOA is fed up and wants to cancel the contract because Republic has essentially not fulfilled its contract obligations. However, Republic threatens to sue the HOA, even when the company doesn't deliver. I could go on and on, including horrendous service at my previous address before I moved into this HOA where Republic charged a certain price, but raised it astronomically without informing us. Then, when we would call to ask why Republic raised the price without notifying us, our price was lowered... for one month. Then, guess what? It was raised again without informing us! Sleazy! They lie all of the time, too. Our HOA residents are furious with this company. We can't wait to get rid of Republic service! Do NOT hire Republic, and do not engage in a contract with them.