Republic ServicesReviews of republicservices.com

I ordered a 30-yard bin for renovations for my house. Ordering wasn't an issue and went smooth. The morning of the delivery I called to see what time the bin would be delivered, and they informed me the cancel order. The lady said she had record that they notified me via telephone that it was cancelled which never happened. I then asked about my refund as they did not refund me the 600 dollars I had prepaid, and she related she would authorize the refund. Pretty bad they lie about notifying their customers about a cancelled order and don't refund the money until you call in and inquire / complain. If I had another waste service in my area, I would definitely switch.

If I could give zero I would. Customer service is waiting for an hour to actually get a human. This is the ONLY way you can cancel your service. Even after that they wouldn’t cancel (said my husband had to call). Reason to never do autopsy with these companies. Luckily I didn’t. Horrible customer service.

I wish there was a zero-star option. Have had the business service for 10 months and spent HOURS on the phone resolving every kind of issue - frequent missed pick-ups; unable to change auto-pay option; payments were mis-applied and doubled billed. The website is horrendously inaccurate and unusable. I wish I was exaggerating but this is by far the worst service I have ever received from a trash collection provider. It's crazy. I have done everything possible to work with them through the months of poor service but finally tried to give-up today and cancel service today BUT after talking with their representative they told there was a service agreement 'prohibiting" cancellation before the year was out unless I paid for the full year. She could not find a service agreement on file, but "thought" there was one. I stated I wanted to see the non-existent sales agreement. So it's still all up in the air. PLEASE use this review information when you evaluate using this service; yes, they are slightly cheaper than other options; yes, they have small bin options for businesses, but the aggravation of the "service" is off the scale.

Since this company took over from our previous disposal service, it has been nothing but problems. There have been many missed pick-ups. I am now being charged a late fee because I had yet another missed pickup in July. I divided my monthly bill by 4 and made a payment, minus the missed pickup. I was charged a late fee for not paying for a pick-up that never occurred. I called and was eventually told that they would remove the late fee, but that they would charge me even if they do not pick up the trash, and that it was up to me to demand a credit for a missed pick up. I always pay on time, but I will not pay for something that did not happen. Today I received a bill and am being charged an additional $1.17 (because they are compounding late fees). I called and spoke with an agent who told me I had to pay them $1.17. I am just at the end of my rope with this company. I pay for four pick-ups a month. I deducted one pick-up. This is terrible customer service. I have never dealt with a more unethical company. I cannot believe that this is the manner in which they treat a customer who pays their bill on time. Everyone Should Beware of their unethical tactics.

They raised my rate 2 times in less than a year. Over this time it went from 140 every 3 months to 190 every 3 months. You wait on hold a very long time just to even speak to someone about it.

I rarely leave reviews, but Republic Services deserves this one. Their customer service is abysmal — slow responses, unhelpful agents, and a complete lack of accountability. The costs are astronomical for what should be a basic utility. I was shocked by how much I was paying month after month for inconsistent service and missed pickups. But the final straw? When I closed my account, they charged me $70 just to pick up the old trash can. Yes, you read that right — seventy dollars to retrieve their own equipment. It’s a blatant money grab and a slap in the face to loyal customers. Avoid Republic Services if you value transparency, fair pricing, and decent service. There are better waste management companies out there that won’t nickel-and-dime you at every turn.

even though we are supposed to have trash pick up every week they are only doing it every other week because they send employees to a area that they are on strike with and that makes them short handed. also they are forcing their employees to cross a picket line. This is a company that is over priced on their service and does not care about customers or employees. its sad

Unreliable, misleading, and unprofessional. Do not use. We used Republic Services (Calumet City) for a dumpster rental. After receiving a quote, we were contacted by a rep who lowered the price and promised a Monday delivery. We explicitly said we didn’t want the unit over the weekend. That was our only ask. After paying, the problems started: missed delivery, duplicate contracts, lack of communication, and ultimately a late drop-off with a too-small dumpster. When we asked for expedited pickup (which we were promised), we were passed around from rep to rep until someone finally admitted they wouldn’t pick it up until Monday. This company does not honor its word, and its customer service is a disorganized mess. We lost time, peace of mind, and now have to monitor the dumpster all weekend — something we were told wouldn’t happen. Avoid at all costs.