Republic Services, Inc is the second largest provider of non-hazardous solid waste collection, transfer, disposal, recycling, and energy services in the United States, as measured by revenue.
Republic Services (republicservices.com) has 316 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 291 reviews with 1 star · Clear filters
Brian B.
I do not have an account but when I return home on a Saturday after being gone for four days, I came home to a dumpster halfway blocking my driveway. After waiting till Monday to call, I have had 5 different phone calls saying they will move it and or being cut off or no call back. So Im sure Christmas day will be fun with all the trash that will be around it. I hope I can file a lawsuit!!!!
Patricia K.
Second week without pick up in Camelot Estates, Camdenton. I've called 3 times. Last week, I was told Tuesday and Wednesday that they'd come get it the next day. Didn't happen. This morning, they didn't pick up and I'd just heard them in the neighborhood so I called and asked if dispatch could reach their team and route them to my house, nothing. I'm almost 70 and have a very steep and long driveway to haul that container back and forth, without result. Seriously folks.
Richard S.
like every one else has said ,they are the worst at billing and lie about contracts. They try to bill even after service has been canceled. If I could leave a Zero stars that would be more appropriate.
Chad Hart I.
Company fraudulanty bills. You must prepay for one year of service, and like clock work, 1 to 2 months prior to that year ending, they bill you for $60 or $70 or threaten to cut off service. If this happens contact your Attorney General
Chris C.
Believe it or not, they paid Google to hide the negative reviews from others in Google maps and only the person who posted can see the reviews. Do NOT buy services from Republic. They do NOT care about your needs. They only care about their business and MONEY and do whatever they want to do without considering your requests. They are a bully in the area. Selfish company. The customer service is RUDE. They don’t help solve your problem. Instead, they are impatient and just make some excuses to hang up the phone. They never call back when promised. They do not take the responsibility but kick it to someone else as a soccer. I would give negative stars if there is an option. BTW, they made a loud noise in the early morning like at 2 or 3 am, bothering the neighborhood and refused to change schedule.
FF
I was a customer of Republic Services in the New Windsor area. In the beginning, the service was decent, but over time I discovered multiple hidden fees that were never clearly communicated. My bill increased from about $90 to $230 per quarter without explanation. When I decided to discontinue service, I was told there was a termination fee. I requested proof of an agreement showing that I had consented to the termination fee, but instead of providing documentation, they sent a demand letter stating I must pay or they would send the account to collections. Overall, my experience with Republic Services was disappointing — unexpected charges, poor communication, and unhelpful customer service. I do not recommend Republic Services.
David S.
I have used Republic Services in both residential and commercial settings. I cancelled residential service because the drivers would constantly miss pick ups and getting it fixed on the phone was always a 45-minute ordeal. On the commercial side they use deceptive and unethical business practices to increase profits and trap customers. You may agree to a year contract for dumpster service for a certain price. However, during the year the pricing will increase. Most people are busy and think it must just be an overage charge and pay the bill. Unfortunately, the fine print of the contract says that if you pay the bill you have agreed to the new amount. What is worse, you call to cancel, and they say sure no problem, but do not tell you that you have to send the cancellation to a specific email 60 days before the year end. If you do not cancel in a specific way the contract automatically continues for another year. If you try to cancel after it renews, they say you are responsible for a hefty contract cancellation fee. Horrible unethical company. DO NOT USE!!
kevin S.
Terrible company. Prices are out of control, missed pickups on multiple occasions, difficult to cancel. They even charged a credit card after I removed all cards and turned off auto pay. If there is another option use them.
