Republic ServicesReviews of republicservices.com

They have the worst customer service of any company I have ever dealt with!!! If I could give a 0 I would!

Very pathetic experience, they always missed our pick up only pick 1-2 times a month and also charges us double looks like a decorated scam to be honest

Rented a 40 Yard container for 9 days. Called a couple days before to extend the rental an additional 10 days. Drivers missed the note, and picked up it anyways and closed account. Wouldn't honor the extension and told me to start all over and pay the drop off premium again...They $#@$ up and im supposed to eat the cost?? Nah, im good. This was after 5 transfers, and the classic run-around

My experience with Republic Services was extremely disappointing and reflects a serious breakdown in service coordination and customer care. A dumpster was originally scheduled for delivery on January 6, 2026. On the evening of January 5, a Republic Services representative (redacted) contacted me to explain that the electronic documentation she prepared—and which I had signed—was incorrect. As a result, the delivery was pushed to January 7, 2026. Despite this correction and confirmed delivery date, the dumpster was not delivered, nor was any proactive communication provided regarding the delay or a revised timeline. When I requested compensation in the form of an additional week at no charge due to Republic’s error, the representative stated she could not offer any corrective action and was unable to provide access to a supervisor. This resulted in an additional 45 minutes on the phone attempting to resolve the issue. During this process, I was given conflicting delivery dates—first January 12, then January 14—ultimately making the wait time 10 days from the original request. This delay negatively impacted my company’s ability to meet our customer’s expectations, which is unacceptable. After submitting a formal complaint, I was instructed to call a customer service number due to “sensitive account information.” The call led to multiple transfers, repeated explanations, and 30–45 additional minutes spent verifying information, only to be told I needed to contact another department. Ultimately, a representative in the sales department acknowledged that Republic Services staff repeatedly completed the documentation incorrectly, resulting in inconsistent and inaccurate delivery dates. He confirmed a delivery date of January 14, 2026, and resolved the issue in under five minutes. Republic Services’ failures cost me significant time, disrupted my business operations, and reflected poorly on my company. Extreme caution is advised when considering Republic Services for dependable service.

Less then one star if possible - Not only do they miss your trash pickup, but will take the payment out if you have auto pay - TURN OFF AUTOPAY- and then charge you again and play dumb when you try to correct it .. I am left with paying another $200 (dumpster) to keep my trash service, or spend ANOTHER day or two on the phone getting the complete run around and still pay the money... Mob ties ...

I really couldn't tell you much about this company. I am a National Project Manager for a growing roofing company that has 6 licensees to service in the Granite, Butte area. This would be a business that needs hundreds of dumpsters a year. I couldn't get this business to pick up the phone for a quote. 30 minutes and I'm still on hold for as long as it takes to write this review. As a professional I can only say that if a business doesn't care enough about getting the information to a customer about their products to make it easy to get basic information I would strongly recommend NOT using this company. I chatted online with Israel and he basically hung up on me. Super classy there Israel. 35 minutes on hold and all I wanted was a simple quote on a dumpster that most companies can give me in 3 minutes. Because of this I will have my company NOT entertain doing business with this company. Move on from any company that can't service you.

Republic Services has been incredibly frustrating to deal with. For a long time, they would completely miss our neighborhood, and I had to call every single week to report missed pickups so someone would come back out. Now the issue has flipped—they come at **6:00 AM**, which makes it very easy to miss putting the can out. The day after New Year’s, they came early on Friday at 6 AM. I forgot to set my can out and called to schedule an additional pickup. I was told it would cost **$50**, agreed to the charge, and was instructed to leave the can out Saturday from 5 AM–5 PM. The can was out the night before… **no pickup**. I waited until Monday, called again, and was told someone would come that day. The can sat out another **12 hours in the heat**—again, **no pickup**. When I called back around 4 PM, I was told there was *no record* of the scheduled pickup. At that point, I gave up and decided to wait until the next regular service day and skip the $50 fee altogether. To make matters worse, when you call customer service, it often seems routed **outside the U.S.**, adding to the communication issues. This entire experience has been incredibly annoying and unreliable. **DO NOT choose Republic Services.**

This company is awful! They suck so bad. They missed pick ups for two weeks in a row. Then they charged me $250 for an extra pick up to come get my trash bin that was full while my trash piled up around me. If you're looking for a new trash disposal company pick anyone but Republic they're garbage!