Republic ServicesReviews of republicservices.com

Ordered service on 1-29, and paid $50 startup fee. They didn't pick up my can for the first time until 2-16, after originally promising a 2-9 pickup. Before I even had a pickup, they had already invoices me another $70. For non existent service. Then they failed to pick up my can again on 2-23. Terrible service. Avoid.

Worse customer service. ON hold for 30 minutes before I could speak to someone. I stopped my auto-pay on MARCH 10. They took their payment on MARCH 20!!! They wont refund because they pull the data on MARCH 1st. WHAT A JOKE!!!

Republic missed my pickup because my can got blown over it was laying in the driveway. The driver stands up to drive the truck but it was to much work to put the truck in park step out pick the can up and empty it. That is what is called customer service. Called them at 10:30 am and 2:30 pm and was told both times will have someone there by end of day by 5:300 still not picked up put can away and hope next week it does not get blown over by the wind.

Horrible horrible service. This is the second time I had an extra bag on the side of my container because it was full. This is also the second time they just threw it on the lawn. You are allowed up to 5 bags, it's not like I'm breaking any kind of rules to be treated this way. I don't think it's kind to make someone pick up garbage off their lawn just because you had to do your job. I hate this company so much.

Republic Services gave us decent service for a few years. Then a company that was $20/month less expensive came to the neighborhood, and almost all of my neighbors switched to them. Republic Services has not picked up our trash since January 1. It is now February 16, and another bill just came in. My wife called their main office in Washington State, and was told that because of a contract that we have never seen, R.S. continues to charge full price for 5 collections after the collections have stopped.

Every year this company feels the need to up the price without notice. If you cant or dont want to continue service with them they just keep sending you harassing emails and telephone calls. The latest stating how they are going to report this to my creditors. Well let me tell you i pay for trashy services once a year and every year it has gone up for no real reason just something they decided to do without letting people know in advance. So i call and am informed that I owe for 2 months and they are charging me to come get a can that ive paid off 20 times and the only reason I have the can is bc there driver crushed the can I had and instead of just replacing my property they want to pay them for the can rental. I feel as if they dont appreciate us as a customer and further more it feels like a scam. I never signed a contract stating I have to stay with them forever. They're making things up to make me look bad and hurt my credit score that is pristine. I would say to take your money elsewhere but frankly they're all scams..

I wanted to lower my bill, so, I arranged with Republic to go to a once a week pickup. They dropped my payment for a few months, then somebody decided to jack it back up without my knowledge. I didn’t catch it because it’s on auto pay, but that’s on me. When I caught it, I called customer service, the same department that reduced my bill, and all of a sudden, they had to transfer my call to someone else. I don’t know who they transferred my call to, because I hung up after 45 min. on hold! I then sent the current bill back with the instructions to “CANCEL MY SERVICE DUE TO LACK OF CUSTOMER SERVICE”! I then signed up with another company that was much cheaper. They later sent me another bill. I called them to cancel my service again. The person that answered couldn’t help me, and wanted to put me on hold again! I told her not to put me on hold, but she didn’t it anyway. 30 min. later, I hung up again. They then sent me a bill a couple of weeks later that said I was past due. I disregarded it, and they actually called me back. I talked to what I assume was a manager. I explained to him the situation, and he said he would take care of it. It’s been several weeks, and I just received another late due notice! Customer service is non existent at this company!!

Republic Services has horrible business ethics. They trap customers with sneaky contracts and straight-up lie to keep charging you.They lock people into long-term contracts (like 3 years) that auto-renew unless you cancel in a very specific way and exact timing—most people miss it and get stuck paying penalties to leave. Hidden or surprise fees keep popping up (fuel recovery, environmental, admin fees) that aren't clearly explained upfront, jacking up bills without warning. They promise lower rates over the phone to keep you from canceling, but then don't honor it—billing you the higher amount anyway and claiming no record of the deal. When you try to cancel, reps say "no problem," but don't tell you about strict rules (like sending written notice to a specific email 60 days ahead), so the contract renews automatically and you're hit with big early termination fees. They lie about what was agreed to, overcharge for services not provided, and fight over tiny amounts while ignoring bigger mistakes on their end. Billing continues even after moves or cancellations, leading to collections threats and credit damage for charges that shouldn't exist. This isn't just bad service—it's designed to trap and squeeze more money out of customers with deception and lack of transparency. Countless complaints on BBB, Trustpilot, and elsewhere call out the same unethical tactics. Avoid this company if you value fair dealing. They prioritize profits over honesty.