Republic ServicesReviews of republicservices.com

*THEY DESERVE NO STARS* Just because its only trash doesn't mean that you should treat your customers that way. I've had issues with this company since January 2026 and its only gotten worse. My questions and concerns were simple but apparently to the customer representatives, I was inconveniencing them and my concerns didn't matter. I was hit with statements like: "just because you're a new customer that doesn't mean you get a new container", "the bill is correct, we didn't lie" and my favorite "let me try to get you a lower rate". The initial bill was prorated and super high, when I asked questions I was met with a loud talking, angry rep who hung up on me. I have ONE container and the cost for 3 months is $185.67 (LIKE WTF). I did the math and their receipt says ($58.66) I was thinking this is a great quarterly price, NOT TRUE, its $58.66 times 3! They are rude, liars and they don't care about their customers at all. I spent 27 minutes on the phone just trying to get answers and cancel my service. I asked to speak to a manager and was on hold for 10 minutes because I checked the rep about being rude and cutting me off while I was talking. She obviously didn't expect me to correct her on how she was talking to me so I was on hold longer than I needed to be. Point is this, no matter what customer service should be fantastic especially when there's a concern or problem. If your customer service is horrible everything else will be considered to be horrible as well. I DO NOT RECOMMENT REPUBLIC SERVICES for your trash/waste removal needs unless you want to be treated like the trash that they are hauling away! My horrible experiences with them started on January 5 2026 and have carried on until today when I cancelled March 23 2026!

Stay away from Republic Services. They raised our fee from $420.89 to $536.69 with no notice. I cancelled but they refused without 60 days notice even though our contract is up. I turned off autopay and they fraudulently charged my credit cards. BEWARE!!!!

I had a question about bulk waste pickup that wasn’t answered by the website. When calling the customer service number I was answered by an AI “virtual assistant”. This was a complete waste of time. All it did was ask my address and after painfully verifying my address with a chatbot that doesn’t hear well, all it could do for me was ask if I had a missed pickup issue. Completely worthless. Finally got transferred to a real help line and got my question answered by a real person.

Service is terrible and inconsistent. Called to schedule a bulk pickup according to their instructions and was just given the runaround. Each of the 3 times I called I was told they were coming but they never showed up.

I moved to another town in October. It took me speaking to 5-count ‘em -five agents to get my account cancelled. What sent me over the top was the bill yesterday threatening to send my account to a collection agency. This after assurances from earlier calls that everything was set and I would only get a bill for container removal. Avoid this company.

Even though I no longer live at the service address and no longer have any "active containers on your account", I cannot delete my account online in order to stop receiving emails from them, for example to update my credit card because the current one they have on file is about to expire. Why would I need to get an email to update my credit card if I have no service at my old address. I now live elsewhere with city trash service and no longer need Republic Services, but still I would have to wait on the phone to talk to a services representative to delete my account. Why do they make it so hard to delete my account when I no longer get service from them???

So I wanted to share my recent experience with Republic Waste Services that way anyone who uses their services or are looking to get their services you are fully aware of what kind of company this is. I have had garbage service with them for 3 years we started out paying $90 a month and over the 3years it has now doubled in price. I had finally had enough of paying over $160 for just waste services so I called on 1/23 to inquire about when my billing period ended I was told that my new billing cycle started on 2/1 and I promptly let them know I wanted to cancel my services and they assured me it would be cancelled on 1/31. They arranged to come and pick up my can the following week. Ok so now this is where things take a turn for the worse.....I got a call last week that my balance had not been paid -past due of $160.53. I'm so confused at this point I cancelled my services so I shouldn't owe anything?!?!?!? So I call them and they give me some bullshit excuse on why I was invoiced saying I didn't call in until the 23rd and the bill was generated on the 20th but she said she would assure me I would have a 0 balance. Even thought the billing invoice date was 2/9. Which as far as I know 2/9 is after 1/20?!?!?!? Ok so I have to call and argue and fight with these idiots to clear the balance. After speaking with multiple reps and supervisors I got my balance down to 0. In the future I will not recommend this company to anyone they are shisty people who just want to steal your money!!!!

There is no customer service. I called and requested carry out service on 2/20/26. i was told that it was set and there wasn't anything else needed. On the 23rd my cans were not emptied. I called and was told that the cans would be picked up within two hours. I called 3 times on the 23rd, no one came. I called twice on the 24th. Again I was give two different times, which were not met. On the 25th I went to their listed address for Richmond,CA. There is no name outside the building. When I finally got inside, there is a huge empty lobby. I go to Room 100 and there is a sign saying this office is closed. I decided to walk to the side of the building and there is a office 115. I go in, ring the bell and began explaining myself. I was told that I should not use the 800 number because those people are not local and most times can't help So why have an 800 number? I submitted the letter from the doctor, but she wasn't sure if that was good enough, since they have a form. I asked to speak to a supervisor and was told that no one was there. I asked to have my bill pro rated and was told to place the cans at the curb for Friday morning. After 6 phone calls, multiple lies, and detective work to find a hidden location, i am still where I was on 2/20/26.