Republic ServicesReviews of republicservices.com

Terrible service from missed trash pickup to long wait times for customer service. My trash pickup was missed 4 days in a row. The irony is when I called to cancel my services they asked me to keep the service and allow them to regain my trust and confidence in their service. That same day my service was missed again!

I tried to get a 20 yard container, signed the contract. It was supposed to be delivered the next day. I got a phone call that they didn’t accept my signature on the DocuSign so I had to sign another document. Then I waited six hours for it to go back to management to approve a pricing structure. That was a promotion. Then the next day they called me and said they couldn’t honor that price. Told me I had to sign another contract thank God I looked at the contract first and they wanted to charge me $360 more and we’re not gonna tell me how much more just said I needed to sign another contract. They had already taken the money out of my account, the amount they had me sign the contract for the first day I had called. Very sneaky business practices I would not recommend them to anyone. The first clue should’ve been when I asked if they had a phone number in case something happened and I needed to call them back that I had to call back the regular Sales Line incident on hold for 20 to 25 minutes. I don’t know how they have any customers treating people this way it’s absolutely disgusting.

They raise their price every January, and leave you on hold until you give up, so you can’t cancel. I wrote a review on google and republic services responded almost immediately on the page for everyone who reads the review to see, claiming they would be happy to help me resolve the issue. They even provided a link to message them. I responded via that link and told them that I would never use their services again and to pick up their bin. All of this took place before the bill was due, yet they kept sending notices that the payment was overdue, then that they were suspending service, and finally a threat to send the account for further collection. The entire experience was exhausting and I can’t see their actions as anything less than dishonest. Terrible, terrible company.

This is one of the worst companies I have ever dealt with. I canceled my service, which took hours of waiting on their non existent phone line that nobody EVER answers. Still getting bills, I have zero way of turning it off. Stay as far away from this company if you have any choice.

Hands down the worst trash company I’ve dealt with. Constant, unjustified price hikes, awful customer service, and rates that are twice as high as competitors. Absolutely do not recommend.

Frequently overcharged me overage fees for location that wasnt mine. Always messing up my bill and i have to waste time getting transfered to get it corrected. Tried to charge me $345 to move my service location thwn said they would waive fees and charge me $45. Next minth bill they charged me for 2 locations and $145 transfer fee. Worst trash service company!!!

The cost of the service constantly increases and they have cracked my can by slamming it down after pick up. I've sat on the phone for over an hour trying to speak to a customer service representative. The only way to cancel is by calling. But you can't get anyone on the phone when you do call. Stay away from Republic. There are local companies who will respond to inquiries and are happy to have your business.

I've been using this company for 4 years and i'm closing my account. They are known for leaving cans laying all over the road, leaving trash scattered in the pickup area, and missing pickups. Now, the scary part is I've been told TWO men ride the truck and they don't pick up the messes they have made. I won't waste another dollar on them. Being "the only game in town" is not a reference to use them. My review is set for today's date but it's an expansion of over four years. While their phone operators are decent people and they do try and fix things, their road people are just careless in general. While not "all" of their drivers may be this way, it was constant at my home. I don't particularly enjoy having to jump through hoops to "end" my service. I didn't when i was hooking it up so why would i closing it? They will apologize, claim to look into it, and really it won't get fixed.