SJ
The guarantee is not honored
During my sales call I repeatedly confirmed with the rep that their program could assess and make recommendations for my particular situation, which is a little unique. They assured me that their team could handle it, and if not there is a money back guarantee. As it turns out, they couldn't work through my situation. In order to qualify for a refund you have to complete the required meetings and coursework. I did that and requested a refund 4 different times. No response. I contested the charge with my credit card company. RYU DID respond to my CC company, even though they wouldn't respond to me, with documentation of my having completed the course and meetings. Because I used the services (as required to qualify for a refund), my credit card company denied my request. This is really shady. RYU seems to have specifically set up the terms of the guarantee so that you CAN'T get a refund. Not recommended.
Response from Replace Your UniversityJun 24, 2026
I'm sorry to hear this was your experience. If you reached out multiple times requesting assistance and didn't receive a response, then we need to look into that. That's not the experience we want anyone to have. I'd like the opportunity to review what happened here personally. If you're open to it, please reply and/or email support@replaceyouruniversity with the name and email address associated with your account, along with the email address you used to submit your refund requests. We'll pull up your file, review the communication history, and see exactly where things broke down. Thank you for bringing this to our attention. – Michael Lush - Replace Your University




