ReplacementsReviews of replacements.com

The upside: Generally you receive the merchandise that you need, and it is *always* very well packed. The downside: It's an expensive option for purchasers. I needed a couple more p lates of a fairly recent pattern that I simply couldn't find nearby. I did get the plates. They charged $20+ each....and part of the T.J.Maxx price tag was still on the back of the plates. Maybe they should inspect them a little better, and remove the evidence? Also, for sellers, it's not always a good option. They pay a pittance of what you could get elsewhere, if they are buying your pattern at all.

Replacement sent me a knock off mass produced dishes the pottery barn now does if I want mass produced pottery, barn, dishes I would’ve bought directly at the store horrible. I will never never never order again. It wasn’t my dishes I received and now I’m stuck and out over $80.

We ordered 4 bowls (Villeroy and Bosch's Petite Fleur pattern). They arrived with distasteful rust stains. We had to pay $32 to ship the merchandise back in order to receive a refund. (I assume/hope we'll receive our refund!) When a company insists you pay return shipping for substandard merchandise, how can you trust them? What motivation do they have to NOT send substandard merchandise? I would never again purchase from Replacements.com and I have unsubscribed from their marketing emails.

I ordered a set of porcelain mugs that had been discontinued by the original company and they arrived in a timely manner and had been packed really well. My experience with the company was very good.

Too expensive!! 3 wedgewood bowls and shipping were $458. Crazy prices

I made the mistake of ordering wrong size coffee cups. Spent over $120.00. Very disappointed I had to shipped back to fedex and had to pay $63.00 to return. I was going to place another order for different size cups but was so upset that replacement would not help me with the return cost of shipping them back. I called customer support and they were very rude. Never again will I order from them.

I was so excited to find an exact replacement on this website for a mug of mine that broke. When I realized I would have to pay over $30 to ship 1 simple mug, I became disgusted. This is price gouging, and these people should be ashamed! I'm in their neighboring state and it does not cost this much to ship 1 mug!

I had to pay $20.10 to return items that never should have been shipped. Dented, scratched, covered in a funny film that I can only guess was polish, labeled “made in China.” Baldwin has never been made in China and never needs polishing.