Don H.
Great Service, Great Products, Great Value
Great Service, Great Products, Great Value Highly recommend this company!
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Replacement Lens Express (replacementlensexpress.com) has 571 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Don H.
Great Service, Great Products, Great Value Highly recommend this company!
Nicole
I have always wanted transitions but didn't want to shell out the money that the brick and mortar stores charge. Surprised that RLE offered transitions at such a low price, I decided to give them a shot. I sent in a pair of my Ray Bans and tracked them to make sure they got to RLE. I originally thought that they did not receive my frames because USPS tracking deemed the location "undeliverable as addressed", however, the next day, it showed them as delivered. Unsure whether they got the frames, I sent an email an was told they had not received them yet. Worried, I requested that just the lenses be sent to me in case the frames were returned to me by the USPS. I was updated when my order into the lab, when they were finished, and when they were shipped out. Worried about the location of my frames, I sent an email to RLE the day the package was to be delivered and was assured the order included my frames. The best part was that RLE shipped my frames UPS next day air so I got them the day after I was notified that they were ready. I now own a nice pair of transitions at a reasonable price! Thanks RLE!
Surah S.
Once my frames arrived at their facility they were completed and shipped back within one day! They shipped them next day air service! My prescription hadn't gotten uploaded to my account online and they were corresponding with me via email, very fast and responsive. It took less time to ship my frames to Connecticut, have new lenses made and ship them back than to get a pair of prescription sunglasses made in my home state. The cost for out of pocket was less than half of what I would have spent here. I am thoroughly pleased with this company and will definitely be recommending them. A++ customer service.
Bryanne
The customer service is prompt and friendly. They helped me fix my order when I made numerous mistakes and made sure I had everything I needed. My lens are crisp and clear. I'm very happy with with how my sunglass and eyeglass lens turned out. Best part was the fast shipping! My only complaint, is that my Dolce and Gabbana sunglass case, that I sent it in, was not returned; however, that's it. Everything else was great so there's no reason to deduct any stars. Highly recommended. **Edit** They sent back my Dolce and Gabbana sunglass case promptly and at no cost to me. Everything is in perfect order now and still recommend this company highly.
Response from Replacement Lens ExpressOct 28, 2016
Bryanne, we are so sorry that your sunglass case did not get returned to you - and thanks so much for following up with us on this one! We have located this case and have sent it overnight to you! Best wishes and we can't wait to work with you again!!
Mike
From start to finish, a truly 5 star experienced. They answered any questions I had in less than a day. It only took them 4 business days to finish my lenses, the finished lenses in my frame were shipped and arrived very quickly. The lenses were exactly what I ordered, and were perfectly accurate to the prescription I provided. I'm extremely happy. I would recommend this company to my friends and family without any hesitation whatsoever. I have no doubt I will be a customer again in the future.
Elena D.
I will use them again because I selected what I wanted, mailed them my frames and prescription and two days latter I have my perfect progressive bifocal antiglare. etc, for 1/3 of the price.
Response from Replacement Lens ExpressSep 27, 2016
Thanks Elena! You're the best ;)
Meghan P.
I ordered lenses after my dog chewed my brand new glasses. They sent me the lenses so quickly and when they didn't come in exactly as I needed them they instantly made me new lenses and shipped them overnight. I will be recommending to everyone I know! Thank you so much for the great experience!
Paul Galido Dot N.
I had the pleasure of ordering from replacementlensexpress.com. Customer service was exceptional. I sent my frames in and got them back with the new lenses in a couple weeks. I was not satisfied with the gradient in how my first order came out, and they made things right. Very pleased with this company, recommend to everyone, and will definitely order again.