Replacement Lens Express Reviews | Read Customer Reviews of replacementlensexpress.com

Replacement Lens Express Reviews | Read Customer Reviews of replacementlensexpress.com

Replacement Lens Express reviews

571 approved reviews, newest moderated first

D K.
Mar 18, 2023
I can’t use the glasses to read or see…
I can’t use the glasses to read or see distance. They are supposed to be progressive but the prescription is off.
Response from Replacement Lens ExpressMar 20, 2023
Hi Deborah, I am very sorry to hear that you are having trouble seeing with your new Varilux X prescription lenses that we have made for you. This is not the experience that we want our customers to have, We will absolutely work with you to correct this error. I will be sending you a detailed email to find out exactly where the mistake was made and make sure to correct this mistake and get you a new pair of lenses. Please be on the look out for my email within the next hour. Sincerely Jennifer
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Charles D.
Mar 12, 2023
Easy process
Easy process, quick turnaround. Good communication on front end of process, no notification my order was completed, just showed up. Good price point.
Response from Replacement Lens ExpressMar 13, 2023
Hi Charles, Thank you so much for taking the time to rate your experience with RLE. We truly appreciate your feed back about your products and service. I do apologize that you were not notified that your order was shipping, I will make sure to contact our IT department to find out why this notification was not sent to you. Thank you again for choosing RLE for your visual needs. Sincerely, Jennifer
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Kevin K.
Mar 12, 2023
Excellent quality of the work
Excellent quality of the work, wish it had been faster, but worth the wait!
Response from Replacement Lens ExpressMar 13, 2023
Hi Kevin, Thank you so much for taking the time to rate your experience with RLE. I am pleased to hear that you are happy with your new lenses. Thank you for your feedback on processing times. I will absolutely discuss ways to improve the processing times with our team so that we can she how we would be able to lessen the amount of processing time our customer's orders in the future. Thank you again for choosing RLE for your visual needs. Sincerely, Jennifer
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Xavier
Mar 9, 2023
Quick Replies/Updates
Despite shipping problems (carrier problem), customer service was very good, sincere, and quick to reply.
Response from Replacement Lens ExpressMar 9, 2023
Hi Xavier, Thank you for taking the time to review your experience with RLE. I am very sorry that you experienced shipping delays with your order, but I am happy that we were able make the changes needed and get your new frame sent right out to you. Please do not hesitate to email with any questions you may have in the future. Thank you again and welcome to the RLE family! Sincerely, Jennifer
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Daryl Y.
Feb 21, 2023
Very friendly customer service and fast…
Very friendly customer service and fast response times to by many questions. Less than a week on complete turn around time. Great prices and I love my glasses!!
Response from Replacement Lens ExpressFeb 22, 2023
Hi Daryl, Thank you for taking the time to review your experience and new sunglass lens order with Us. I am truly happy to hear that your experience has been friendly and informative. Thank you again for choosing RLE for your new prescription sunglass lenses. Please do not hesitate to email me with any additional quesitons you may have. Sincerely, Jennifer
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Donn L.
Feb 21, 2023
Accurate work
Accurate work, quick notifications and fast turn around
Response from Replacement Lens ExpressFeb 22, 2023
Hi Don, Thank you so much for taking the time to review and rate your new prescription eye glass lens order. I am thrilled to hear that you are please with our quality, craftsmanship, and service. Thank you again for choosing RLE for your visual needs. Please do not hesitate to email us with any questions you may have. Take care, Sincerely, Jennifer
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John R.
Feb 21, 2023
Used them twice.
Used them twice. Both times there were issues and longer than promised deliveries.
Response from Replacement Lens ExpressFeb 22, 2023
Hi Richard, Thank you for taking the time to provide us with your review of your order and experience. I am very sorry to hear that your experience was not exceptional for you. I do strive to provide each customer with prompt communications and notifications about their orders. I am very sorry for the long processing time and delivery customer experience when ordering a replacement pair of Authentic Ray Ban Replacement lenses. I would be more than happy to discuss the details of your order and your experience further with you if you would like to email me at [email protected]. Thank you again, Jennifer
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Keneth O.
Feb 21, 2023
The lenses are well fixed but not as…
The lenses are well fixed but not as thin as I chose... But they are good looking and we'll coated
Response from Replacement Lens ExpressFeb 22, 2023
Hi Kevin, I am thrilled that you had chosen RLE for your new prescription lenses. I truly appreciate that you have taken the time to rate your new lenses. I am sorry to hear that the lens thickness of your new lenses were not as thin as you may have been expecting. If you would like to discuss this with me further please reach out to me at info@replacementlensexpress. com and I would be happy to review your order with you. Sincerely Jennifer
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