At replacementlenses.net, we are your one-stop shop for repairing your Ray-Ban and Oakley sunglasses. We offer a wide range of original and compatible replacement parts, including lenses, arms, bridges, nose pads, and more, ensuring your sunglasses look and function like new. Additionally, we provide high-quality prescription glasses and lenses tailored to your specific visual needs. Trust us to restore and customize your eyewear with the precision and quality you deserve.
Replacementlenses.net (replacementlenses.net) has 1,024 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Website
replacementlenses.net
Category
Accessories
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 86% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Ho ordinato a fine Luglio un paio di stecche per occhiali da bambino. La prima spedizione non è mai arrivata, mi informano che organizzano una seconda spedizione. Nel frattempo è già passato un mese e avendo bisogno delle stecche le acquisto altrove. Ricevo la seconda spedizione ma chiedo di fare il reso e si rifiutano dicendomi che prima dovevano finire di investigare dove fosse finita la prima spedizione. Sollecito diverse volte, rispondono che ancora stanno investigando. Alla fine non hanno neanche più risposto. Reso mai avvenuto.
DB
Daniel B.
Doesn't comply with GDPR or PECR rules
Sends constant emails asking for a review post-purchase. No unsubscribe button, which is against GDPR and PECR rules. Clicking the 5 star or 4 star hyperlink takes you to the Google review page. Clicking the 3 star, 2 star or 1 star links you to their website. Bad business practices despite a decent product.
CS
Chris S.
I ordered replacement temples for my…
I ordered replacement temples for my sunglasses frames. The wrong ones came and I went to their website to request new ones be sent. They conveniently send me an email that said that they would get back to me in 2 to 3 days. A week later, I hadn’t heard from anyone so I sent a follow up email. It’s now been another week and still haven’t heard from anyone. These are useless to me and their customer service is turning out to be the same.
TZ
Thomas Z.
Passt überhaupt nicht auf das Original…
Passt überhaupt nicht auf das Original Gestell! Schlitze sind viel zu Schmal
Response from Replacementlenses.netOct 1, 2026
Vielen Dank für Ihr Feedback. 🙏
Bitte kontaktieren Sie unseren Kundenservice mit Ihrer Bestellnummer und einigen Fotos vom Gestell sowie den gelieferten Teilen. 🔎👓 So können wir die Ursache überprüfen und Ihnen eine passende Lösung anbieten.
Vielen Dank für Ihre Rückmeldung und Ihre Geduld.
PP
Paco P.
Solicite un par de cristales…
Solicite un par de cristales comoatibles con Rayban y oese a ser el modelo indicado y el tamaño no encajaban correctamente,. Se lo comunique para devolverlas y pasados 8 dias no he recibido contestación.
Response from Replacementlenses.netOct 1, 2026
Muchas gracias por compartir tu experiencia
Sentimos mucho que los cristales no hayan encajado correctamente
Te pedimos que vuelvas a escribirnos indicando tu número de pedido para que podamos localizar el caso, revisar la compatibilidad de los cristales y gestionar la devolución o la solución que corresponda lo antes posible. 🔎👓
Gracias por tu paciencia y por darnos la oportunidad de revisarlo.
SN
Steve N.
Shipped broken lens
I ordered a replacement pair of lenses for my Ray-Ban aviators on August 10 and did not receive them until September 1. I did not unboxed them until September 10 and when I put on my sunglasses on September 12 to go watch my daughter play softball there was a crack in one of the lenses. I reached out to customer service and they refused to replace or refund the money for the lens that they shipped that had a crack. They instead moved me from the first level of customer support to the second level of customer support and accused me of dropping or impacting the lenses and blamed the thin glass for the crack instead of their manufacturing and or shipping. The prior pair of Ray Ban lenses lasted almost 4 years and the pair from replacement lenses.net lasted less than one day. I cannot more highly worn anyone to not do business with this company.
Response from Replacementlenses.netSep 21, 2026
Hello Stephen,
We are sorry that this situation has been disappointing, but we would like to clarify some important facts for anyone reading this review.
The title “Shipped broken lens” does not reflect the chronology you provided to our customer service team.
In your correspondence, you explained that you received the package around the end of August/beginning of September, did not open it immediately, installed the lenses yourself on September 10, and only noticed the crack on September 12 when you wore the sunglasses. You also told us that you normally do not keep packaging from items that appear to be fine.
Therefore, there was no report of a broken lens upon delivery, and we have no evidence that the lens was shipped in a cracked condition.
The lenses supplied were genuine Ray-Ban mineral glass lenses. After reviewing the photographs, our technical assessment was that the type of fracture shown was consistent with external mechanical stress, pressure or impact rather than a manufacturing defect. This does not mean that we accused you of intentionally damaging the lens.
Mineral glass offers excellent optical quality, but it is also more fragile than plastic lens materials and can fracture from relatively small mechanical stresses, including during installation or subsequent use.
Because the damage was reported after installation and was not consistent with a manufacturing defect, we could not approve a warranty replacement or refund. Nevertheless, given the short time since purchase, we offered you a substantial discount on a replacement pair as a goodwill solution, which you chose not to accept.
We completely understand your frustration at having a new lens break so soon. However, we also believe it is important that the circumstances described publicly accurately reflect the information provided during the claim.
Our team remains available if you would like us to review any other possible solution.
AP
Adan P.
Poor service poor shipping bag by the…
Poor service poor shipping bag by the time you get your lenses they will be already damaged
Response from Replacementlenses.netSep 21, 2026
Hello Adan,
We are sorry to read your review.
We would like to clarify that original lenses are shipped in the packaging supplied by the manufacturer. We do not alter or replace the original packaging, as we act as an intermediary and distributor of the product.
If a parcel arrives visibly damaged, the first step is to report the damage to the carrier at the time of delivery, so that the condition of the shipment is officially recorded. This is very important when transport damage needs to be investigated.
After that, please contact our customer service team and send us photos of the parcel, the packaging and the lenses received. Our team can then review the case and provide the appropriate solution.
If the lenses have genuinely arrived damaged during transport, we are of course available to assess the situation and assist you.
BS
Bradley S.
Never EVER EVER!!!!
Never EVER EVER!!!!! Would i recommend OR use this company again for my lenses!!!!! First off they were taking FOR EVER to come so finally I looked into it and found out they were coming FROM THE NETHERLANDS SMH (nothing against the Netherlands only the compfor making it look as if it were an American company shipping from USA) If i knew they were being made and shipped internationally i would have NEVER used them A. B. THEY SHIPPED INTERNATIONALLY IN A SKIMMPY LITTLE BUBBLE PACK. The other company i was going to use was 100% from usa and shipped usa and THERE lenses come made for your individual frames and are packaged and shipped individually in these little padded zipper hard cases PER LENSE the ONLY and I REPEAT ONLY reason I used this company instead is that they were offering ray ban brand lenses (which doesn't do any good if they take 3 weeks and come damaged NEVER AGAIN DO NOT USE, BUYER BEWARE!!!
Response from Replacementlenses.netSep 9, 2026
Dear Bradley,
We are sorry to read your review, but we would like to clarify several important points, especially for other customers who may be considering ordering from us.
When placing your order, you personally selected USPS shipping with an estimated delivery time of 7–20 business days. According to the tracking information, your order was delivered in just 8 business days.
Therefore, the statement that the order took three weeks is not correct. The documented delivery time was 8 business days, well within the estimated timeframe and very close to the minimum delivery estimate provided when the order was placed.
Regarding our location, our company is based in Spain. We have never presented ourselves as a US-based company, and our company details and legal information are publicly available on our website.
We ship orders to customers in the United States every day. International shipping to the USA is a regular part of our business, and we work with established international and local delivery networks, including USPS for final delivery. Our US customers receive the same specialized customer support before and after their purchase.
The fact that a shipment may transit through a European logistics hub, such as the Netherlands, is simply part of the international shipping network and does not mean that the order originated from a Dutch company.
In your case, you purchased original Ray-Ban replacement lenses. For this reason, the lenses were supplied with the corresponding original Ray-Ban packaging. Customers purchasing compatible lenses from other manufacturers receive the packaging corresponding to the brand they have selected.
You also mention in your review that the lenses arrived damaged. However, before this review was posted, we had not received any communication from you informing us of any damage to the lenses.
If an order ever arrives damaged or there is any problem with the product, customers only need to contact us. Our support team reviews the case and provides the appropriate solution. We cannot investigate or resolve a problem that has never been reported to us.
We understand that some customers may initially prefer to purchase domestically, but ordering internationally should not be a concern when the delivery times, company location and shipping conditions are clearly communicated. We ship to the United States every day and have extensive experience handling these orders safely and efficiently.
For clarity, in this particular order:
- You selected USPS shipping with an estimated delivery time of 7–20 business days.
- Your order was delivered in 8 business days, not three weeks.
- Our company is openly identified as being based in Spain.
- You purchased original Ray-Ban lenses and received the corresponding Ray-Ban packaging.
- No damage was reported to our customer service team before this review was published.
We remain fully available to assist you if you would like us to review the damage mentioned in your review.
Kind regards
