Replacementlenses.netReviews of replacementlenses.net

Response from Replacementlenses.netMay 11, 2025

Thank you for your feedback. We’ve checked our records and couldn’t find any order or inquiry under your name. However, we want to address your concerns clearly and respectfully: 1. Lenses: The lenses we sell are 100% original Ray-Ban, as we purchase them directly from Luxottica, the official manufacturer. The differences you describe (like engraving position or color tone) may sometimes vary slightly depending on manufacturing batches or updates from Ray-Ban themselves — but rest assured, they are not replicas or fakes. 2. Screwdriver: The precision screwdriver included is specifically designed for eyewear adjustments, but we understand that some frames may have very tight or worn screws. We're truly sorry if it didn’t meet your expectations — and we're happy to offer a solution if you contact us directly. Please feel free to reach out to our customer service team — we’re always here to help and ensure you’re satisfied. 🕶️✨📦

Response from Replacementlenses.netApr 22, 2025

Thank you for your feedback, Andriy. We understand your frustration, and we’re truly sorry for the delay. Our team informed you that the issue was due to a labeling error from Ray-Ban, which is completely beyond our control. Unfortunately, the product received from the supplier did not match your reference, and we couldn’t ship an incorrect item. As a gesture of goodwill, we also offered you free express shipping once the correct item arrived — but we did not receive a response from you. If everything proceeds as expected, your order should be delivered in the coming days. We truly appreciate your patience and are here to help with any further questions you may have. 🕶️📦✨

Response from Replacementlenses.netApr 7, 2025

Thank you for your feedback. We’re sorry to hear about your experience, but we’d like to clarify that we do not sell original plastic lenses for the Ray-Ban New Wayfarer model — they are always supplied in the correct, original materials as provided by Ray-Ban. To date, we have not received any inquiry regarding this issue from your side. If there’s been any confusion or mistake, we’d really appreciate the opportunity to assist you. Please feel free to contact our customer support — we're here to help and ensure your satisfaction. Thank you again, and we hope to resolve this for you. 🕶️📦✨

Response from Replacementlenses.netFeb 26, 2025

Thank you for your feedback, Miguel. We’re sorry to hear that you had a bad experience with the compatible replacement temples for your Ray-Ban Folding Wayfarers. We want to clarify that the temples are made from the same material as the original ones, and while rare, issues can occur—just as they can with the original parts. That’s why we’re here: to provide solutions. According to my colleague Pedro, he was able to resolve your issue within a day. If you have any further concerns or need additional assistance, please don’t hesitate to reach out. We always strive to ensure our customers are satisfied. 🕶️✨📦

Response from Replacementlenses.netDec 6, 2024

Thank you for your feedback, Alfredo. I can see that your order was marked as delivered by USPS on December 4th. It also appears that you’ve been in contact with our customer service team, but until now, you haven’t indicated that you haven’t received your order. Additionally, I see that the delivery didn’t take two months, but rather 15 business days, which is within the estimated delivery time you selected. Please reach out to our team if you still have concerns or require further assistance. We’re here to help! 🕶️📦✨

Response from Replacementlenses.netSep 4, 2024

Hallo Daniel, Es tut uns wirklich leid, dass du mit deiner Erfahrung nicht zufrieden warst. Wir haben die Ersatzgläser geprüft, und sowohl du als auch wir haben festgestellt, dass sie den Originalen entsprechen. Das Produkt war korrekt, und leider können wir keine Verantwortung für die Handhabung während oder nach der Installation übernehmen, insbesondere wenn mehrere Stunden vergangen sind. Bezüglich des Rückversands: Da das Paket ohne Sendungsverfolgung verschickt wurde, können wir den Standort leider nicht nachverfolgen. Trotzdem haben wir dir einen Gutschein im Wert deiner Bestellung angeboten, den du abgelehnt hast. Wenn es noch etwas gibt, das wir tun können, um deine Meinung zu ändern, zögere bitte nicht, uns zu kontaktieren. Wir möchten, dass du zufrieden bist. Vielen Dank für dein Verständnis und deine Zeit. Beste Grüße, Rafael M

Response from Replacementlenses.netAug 18, 2024

Thank you for your feedback. We’re sorry to hear about your experience, but we’d like to clarify a few points. As per our policy, customers are responsible for sending back products for refund or exchange, and unfortunately, we have no control over customs processes. Additionally, we understand that there was a mix-up with the product, but we provided the necessary address and guidelines for the return. We strive to assist our customers as much as possible, and we regret that this situation didn’t meet your expectations. If you have further concerns or need additional assistance, please don't hesitate to reach out. We appreciate your understanding. 🙏