Lisa Brick H.
Overall ok, but not without issues
Ordered a new centrepiece with screws and tool for folding raybans. Ordering proved to be difficult due to bugs on the mobile-based website, but finally managed to navigate this and ordered. Order arrived quickly and was packaged well. Spare parts were of decent quality, however tool was pretty useless and unable to tighten the screws I had purchased. Ended up scratching my frames and buying a new tool to install. Screws also appear to be cheap quality, with metal at head of screw being soft, adding to the issue of tightening them effectively (they’re not all rounded).
Response from Replacementlenses.netMar 4, 2026
Thank you for taking the time to share your experience. 🙏 We're glad to hear your order arrived quickly and well-packaged. We haven't received any previous messages from you about the issue you described, so we weren't aware of it. Please don't hesitate to contact our support team; we'd be happy to look into it. Your feedback is also very valuable to us as we continue to improve. Thank you again for your feedback and for giving us the opportunity to improve. 🕶️