Replacementlenses.netAt replacementlenses.net, we are your one-stop shop for repairing your Ray-Ban and Oakley sunglasses. We offer a wide range of original and compatible replacement parts, including lenses, arms, bridges, nose pads, and more, ensuring your sunglasses look and function like new. Additionally, we provide high-quality prescription glasses and lenses tailored to your specific visual needs. Trust us to restore and customize your eyewear with the precision and quality you deserve.
Replacementlenses.net (replacementlenses.net) has 1,024 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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D K.
wrong parts arrived
Response from Replacementlenses.netOct 27, 2025
Hi D.K., We’re really sorry to hear that you received the wrong parts. 🙏 Unfortunately, we can’t review the issue or offer a solution without knowing your order details. Please contact our customer service team directly — we’ll be happy to check what happened and make it right for you as soon as possible. 💫
Derek B.
BUYER BEWARE!!! My rayban replacement lenses are trash in less than one year. Terrible product and will never be back.
Response from Replacementlenses.netOct 27, 2025
Hi Derek, We’re truly sorry to hear about your experience and completely understand your frustration. 🙏 Just to clarify — we act as an authorized intermediary for Ray-Ban replacement parts, and the lenses you received were genuine Ray-Ban products. Our customer service team is here and ready to help you find the best possible solution. 💫 Please reach out to us directly so we can assist you further and make things right. 😎🕶️
Pedro
Placed an order 8/14/25, paid for 5 days express shipping. A month later, Still waiting for the order. Sent multiples request for status with no reply back. Customer Service line from 4am to 6am EST. That’s a joke.Do not recommend.
Response from Replacementlenses.netSep 24, 2025
Hi Pedro, We’re very sorry for the experience you had 🙏. We’d like to clarify a few points to avoid misunderstandings: your order was placed with USPS Priority Mail (not express), which can take up to 17 business days. In your case, we actually upgraded the shipping to UPS Standard at no extra cost in order to improve delivery times. Unfortunately, since these were among the very first shipments with UPS, there were some unexpected issues on the carrier’s side and your package got lost. Our customer service team — available both mornings and afternoons — did reach out to you to offer a free reshipment by UPS Express, but we didn’t receive a reply. We truly regret the frustration this caused and thank you for your feedback, which helps us keep improving. 💫
I don’t think so T.
Ordered screws for my raybans. The page suggested accessories, including a 3 in 1 screwdriver, ordered that thinking it would make my life easy. Next day wondered if it was the correct screwdriver. Made enquiry, no response. Three weeks, no order sent. Enquiry again. Order held up due no payment. Another email, no response. It goes on and on. Finally get a response, screwdriver incorrect. Will need to re order, except postage now 3 times what I previously paid. Website page changed to correct screwdriver. Many more emails no result. Request to make compliant. Get supervisor. No change in attitude. It’s a $9 screwdriver, incorrectly advertised as an “accessory” for screws as it is the wrong size, why not do the right thing, admit the mistake and fix it. No, not these einsteins. Good luck, you’ll need it. Lucky I paid with PayPal.
Response from Replacementlenses.netSep 12, 2025
Hi Tim, Thank you for sharing your feedback. We’re sorry to hear about your frustration. 🙏 Just to clarify: before shipping, our team confirmed with you which product was needed and sent a dedicated payment link. We then waited 10 days for your reply, but unfortunately, we didn’t receive any response, so the order couldn’t move forward. We completely understand how disappointing this must have felt and regret that the process caused such frustration. If you’d like, please reach out to us directly — we’ll be happy to help find a smooth solution for you.
David H.
Other than screws not included and the item was not the correct, as ordered.
Response from Replacementlenses.netAug 5, 2025
Hi David, Thank you for your review. Please note that screws were not included because they were not part of your order — we can only ship what has been purchased. If you believe the item you received is incorrect or different from what you ordered, please contact our support team. We’ll be happy to review the case and assist you as quickly as possible 🛠️🕶️ Best regards, The ReplacementLenses.net Team 💛
spider M.
forgot my screws, i bought these arms to literally fix my glasses and i ndded the screws to do so. I slend 40 dollars on all of it just for it all to be useless a month later because of one forgotten item. absolutely stupid and i want a refund
Response from Replacementlenses.netAug 5, 2025
Hi, We’re sorry to hear about your experience. However, we currently have no record of any issue or contact from you regarding missing screws. Please reach out to our support team so we can assist you and resolve this properly — we’re here to help 🛠️ Best regards, The ReplacementLenses.net Team 💛
Maurizio M.
Il mio ordine è di una mascherina X un Sutro della oakley colore dorato dopo tanto tempo mi mandano una mascherina Black non c’entra nulla con il mio ordine sono dei pessimi venditori si approfittano della distanza io sto in Italia comunque pessima esperienza non lo consiglio abbiamo fatto beneficenza dall’Italia
Response from Replacementlenses.netJul 31, 2025
Ciao Maurizio, Ci dispiace sinceramente per l’errore nel tuo ordine. Anche se lavoriamo con grande attenzione, purtroppo possono capitare errori umani. Ti assicuriamo però che il nostro team di assistenza è sempre a disposizione per risolvere qualsiasi problema — anche a distanza — in modo rapido e corretto. Ti invitiamo a contattarci direttamente così possiamo sistemare tutto al più presto 🙏 Un saluto cordiale, Il team di ReplacementLenses.net 💛
Jan
Delivered a low quality product and very low service. Also they asked to delete my previous bad review. Will never order anything there again
Response from Replacementlenses.netJul 11, 2025
Hi Jan, We see that you already shared your experience on March 29th. We're sorry to hear you're still dissatisfied. As always, we're here to assist if you wish to contact us directly.
