Replacementlenses.netReviews of replacementlenses.net

Response from Replacementlenses.netJun 12, 2026

Thank you for sharing your experience. We’re truly sorry for the inconvenience and frustration caused by the delay. We understand that waiting this long is disappointing, especially after the issue with the transport company and your change of address. Throughout the process, we tried to keep you informed about the shipping incident and opened a case with the carrier to investigate the first shipment. Regarding the second shipment, it took longer than expected because the product had to be requested directly from the manufacturer. Your order is currently in transit, and we sincerely hope you receive it very soon. We remain attentive and available to provide any support needed until everything is resolved. Thank you for your patience, and again, we apologize for the inconvenience.

Response from Replacementlenses.netApr 30, 2026

We’re sorry to read your comment Our customer service team tried to contact you by email on several occasions to better understand the situation and offer you a solution, including requesting photos of the product so we could verify the issue 📩🔍 Unfortunately, we have not received any response from you so far. We are still available and happy to help. Please contact us, and we will gladly review your case and offer you a suitable solution 👓🤝

Response from Replacementlenses.netApr 30, 2026

We are very sorry that your experience was not what you expected. From the beginning, our customer service team has kept you informed about the shipment status and offered solutions to resolve the situation 📦💬. We assure you that we are closely monitoring your case and are at your complete disposal to resolve any issues as quickly as possible 🤝

Response from Replacementlenses.netMar 11, 2026

We’re sorry to hear about your experience and understand your frustration. We would have really appreciated if you had contacted our customer support team to explain the issue so we could help you find a solution. We have actually tried to reach out to you, as you are still within the timeframe to return the product, but unfortunately we haven’t received a response yet. Our team is always here to support our customers, so please feel free to get in touch with us and we’ll do our best to resolve the situation for you. 🙏

Response from Replacementlenses.netMar 4, 2026

Lamentamos que tenha essa percepção do nosso serviço. É importante esclarecer que seu pedido não pôde ser entregue porque a documentação solicitada pela alfândega não foi apresentada dentro do prazo estipulado. Nesses casos, o processo depende diretamente das autoridades alfandegárias e do cumprimento das exigências por parte do destinatário. Da nossa parte, as informações foram sempre claras e nossa equipe de atendimento ao cliente manteve você informado o tempo todo. Além disso, oferecemos diversas opções para resolver a situação, como o reenvio do pedido ou o reembolso, mas infelizmente não recebemos uma resposta sua para prosseguirmos. Lamentamos que sua experiência não tenha atendido às suas expectativas, principalmente porque nossa equipe fez todo o possível para ajudá-lo e fornecer todas as informações necessárias desde o início. Caso queira entrar em contato novamente para encontrarmos uma solução, teremos prazer em ajudá-lo.

Response from Replacementlenses.netFeb 21, 2026

Hi P Sherm, We’re sorry to read your review and would like to clarify the situation. 🙏 1. We did not receive any direct contact from you before the PayPal claim was opened. After that, our team reached out to you by email on two occasions to assist, but unfortunately we did not receive a reply. 2. The lenses supplied matched the model and serial number provided. We asked you to confirm the lens width with a simple measurement to verify compatibility, but we did not receive that information. 3. The return request was opened through PayPal rather than directly with us. We do offer return solutions starting from approximately $5 depending on the method chosen. We are always willing to help and find a solution, but we need cooperation and communication to do so. Our customer service remains available if you would like us to review your case again. 💫

Response from Replacementlenses.netFeb 3, 2026

We’re really sorry for the confusion and for the inconvenience this caused. 🙏 We have already sent you an email to offer you a solution and help resolve this as quickly as possible. Please check your inbox , and reply to our email so we can finish arranging the exchange or refund for you. 🕶️✨ Thank you for your patience — we’ll take care of this.

Response from Replacementlenses.netFeb 6, 2026

We are so sorry to read your review and understand the frustration caused by the customs delay. 🙏 As we explained in several emails, the package was held up in customs; something that, unfortunately, is beyond our control. However, to offer you a solution as quickly as possible, we reshipped your glasses and can also confirm that you have already received the replacement. 📦🕶️ We also sent you a couple of follow-up emails to make sure everything was in order and to address any remaining concerns. We sincerely apologize for the inconvenience caused by the customs process , but we believe this review is unfair, as we have been actively assisting you throughout and took responsibility for reshipping the product. We are still here to help you with anything you need. 🤝✨