Repair SurgeReviews of repairsurge.com

Response from Repair SurgeNov 11, 2024

Hello, thank you for this message. We located your support request which you sent approximately one hour ago. It's unfortunate that we didn't have the opportunity to assist you before you left this negative review. Please be assured that your support request will be investigated promptly and the issue will be resolved to your satisfaction. With regard to your comments, we should point out that we've been in business for over 20 years with thousands of happy customers. It sounds like the issue here is that we unfortunately didn't have sufficient information for your vehicle. This is rare but it can happen sometimes when covering so many vehicle models. In those cases we make it right for the customer, including a full refund if necessary. Regarding your other comment, YouTube and forums are great for general learning, but we don't recommend using them for specific repairs. The vehicle manufacturers don't either. There's a significant risk of incorrect/dangerous repairs if the information you're using has no connection to the vehicle manufacturer. Vehicles should either be repaired by a certified mechanic or a competent vehicle owner with access to information that comes from the manufacturer. All of that being said, we're truly sorry if we fell short in the information we have for your vehicle. You'll receive a reply from our support team soon to resolve your issue. Please let us know if we can be of any further assistance. Update: A refund has been processed and the issue has been resolved.

Response from Repair SurgeNov 10, 2024

Hello, thank you for this feedback. We apologize that the search wasn't available for your vehicle. Usually the organization of the manual makes it easy to locate the information in the menu. The information isn't likely to be hidden somewhere less obvious, so if you don't see it then it's possible we don't have it yet. In that case we would make it right for you, including a full refund if necessary. If you haven't already, please contact us at [email protected] so we can investigate and provide a resolution for you. Thank you and we hope to hear from you soon.

Response from Repair SurgeNov 5, 2024

Hello, thank you for this message. We're truly sorry that your support request wasn't handled properly. We're investigating now and we'll provide an update here shortly. Update: We've located your support request, and a refund was issued due to having insufficient information for your vehicle. It's a rare situation, but unfortunately that can sometimes happen. We're grateful for the opportunity to resolve it for you. Please don't hesitate to get in touch if we can be of any further assistance!