Repair SurgeReviews of repairsurge.com

The manual was not what i would expect a repair manual to be at all . I was very disappointed and requested a refund. Have had a couple responses from them, but no refund ! I would not recommend them at all. Dont waste your money,

I searched for a manual to complete some necessary repairs on a Kia Niro. I wasn't too sure what to expect for the specifics of the content, but saw the positive reviews and decided to make a purchase. I'm glad I did because I was impressed with the depth and detail found in the manuals for each vehicle. Id recommend for anyone interested in getting work done right for their vehicles.

I was able to easily find the torque specs i was needing along with utilize some much needed wiring diagrams.

download was fast. with the available information, I was able to repair my car quickly

This manual is very helpful. I wanted some info about suspension. I found it and had my stabilizer bars replaced as a result.

When I first purchased the manual, there was a technical issue regarding accessing it, but it was quickly fixed upon me reaching out.

I purchased a manual from Repair Surge and it did not contain the necessary information to perform my service. I contacted them to let them know that and they offered several options to remedy the situation. However, I preferred a refund for the purchase of the manual. They issued the refund.

Process was very slow and support was as well. Unfortunately, I requested a refund, but that was FAST! Maybe next time. To Your Reply of my Review (Below): My review was quick, simple and straight to the point ‘without’ having to drag the situation out. As it can be seen in the explanation (reply to review), that your company was ‘not’ set up for having private emails used for better security measures in today’s market. Instead you have decided to elaborate on what YOU think the problem was. Lack of preparedness is one for sure for today’s bright-minded people that want better security. Divulging the transactional process which was possibly a one-off situation that your company had never planned for does NOT excuse the company in a blanket excuse for others to read as a potential solution. That was unprofessional. You should have admitted fault, as you almost did, instead of trying to blame my email provider (iCloud) that a major portion of people utilize. As you now have stated, that the issue is now resolved, as we have updated to provide that solution to those individuals who are into more security in their personal lives. Again, there was NO reason to have to explain the unique to you situation divulging transactional information on an instance YOUR company had not kept up with the times on. I am sure that anyone here will now hesitate a moment if their life story may now come into play as a condition of reviewing the transaction, which is what YOU asked of me after the fiasco your company wasn’t prepared for. It seems absurd, but iCloud private emails have been around for about 5 years now. Get with the times and stay up to date with technology to avoid simple situations as this encounter. You might not have to explain yourself (excuses) in justifying why someone publicly stated that they asked for a refund when NO negative comments were made. Changing a customer’s email address, to facilitate your outcome, thereby bypassing the security that the customer intended and to an unauthorized email address without the express written approval of the customer is definitely unprofessional as well as unethical and contentious. Accept that you were wrong! Don’t turn this into a diatribe.