RepairSmithReviews of repairsmith.com

Appointments broken, no call, techician always late, brought wrong parts, misdiagnosed problems, Car still will not run, but I'm out $900 because of their hunt and peek approach.

I'm a former employee and I'm giving you a courtesy warning. I'm a Master Certified Technician not only ASC but Master Certified by Ford Chevy and Dodge I have over 40 years experience I have never seen a company so ignorant of how to fix somebody's car. These are oil change jockeys who have very little if any experience on working on cars. I am not saying all mobile mechanics are bad there are some good ones out there that I personally know. Repair Smith has had problems since they started their business. They used to work on a lot of Amazon vehicles but from what I understand Amazon cut them loose because they could not keep their vehicles on the road that is from somebody who's used to work for them also. Before you have anybody work on the second most expensive thing you will ever buy your house being the first you need to make sure the person who's working on your car is capable of repairing it ask a lot of questions. I mean a lot of questions trust your gut instinct. All companies will have some good reviews and all companies will have some bad ones. That happens. But when you have mobile companies who only do business online and from out of state as repair Smith is there is no one you can talk to when things go wrong and if you use repair Smith they will go wrong. So if you need to use a mobile mechanic please ask a lot of questions. And if you feel they know what they're doing then all means let them work on your car. But ask a lot of questions and trust your gut instinct that is what God gave you to use. So to wrap things up be careful who you ask to work on your car and be careful when using a mobile repair service. Again there are good ones out there and there are bad ones and unfortunately the bad ones seem to outnumber the good ones. Thank you for reading this post think about the decisions you make when people are working on your car and I wish everybody the best of luck. Thank you

STAY AWAY!These people worked on my car and when I went to use it the Ignition switch was all screwed up.I called them about it and they said they never worked on my car,REALLY I was there when they did.Again do NOT deal with these people

Was trying this service for the first time. Was told my appointment was canceled after the time they were supposed to arrive. They said they contacted to let me know it was canceled which was crap because I took the day off work to wait for them. Apparently you can have your own parts even though they dont state that. So instead of letting me know that at the time I scheduled it they cancel my appointment and I only found out because I called for an ETA over the chat and was told it was canceled. Things happen for a reason and I believe Im not supposed to use this company and waste my money so all though Im pissed Im grateful that it shows me how this company does business. Which is TERRIBLE...NEVER EVER AGAIN

Utilized this company after purchasing a used car, wanted to have diagnostics run to assure it did not require repair. Was given a list of 3 relatively minor repairs and told that otherwise the car was fine. The technician parked my car in the driveway and I paid the company. Two days later I got into the car for the first time since the diagnostic appointment with RepairSmith and it would not start. I had to have the car towed to a mechanic. I reached out to RepairSmith and asked for a local or Regional Manager to contact me, this is the response I received: “Hello Diane, our technician completed the diagnostic according to your request and unfortunately, we cannot provide a refund for this service. You can use our diagnosis results to find the most appropriate auto repair shop to perform the repairs. Thanks so much! Sincerely the Repair Smith team” Of course, the technician never indicated there was any problem with the vehicle which would result in it not starting. Once it had been looked at by a professional mechanic I learned it needs more than $2500 in repairs. He tested the battery and said it was fine, but the first repair I had to have is a new battery. Basically, I paid $200 for nothing. I have spent the last three days emailing back and forth with RepairSmith. I even sent them the actual diagnostics from the shop to which it was towed, clearly disputing the Repair Smith mechanic’s diagnostics. They won’t give me my money back, despite the obvious fact that their technician was wrong. I won’t be using this company again, nor will I recommend it to others. Very disappointing.

My battery wasn't holding a charge, so I swapped it out since it was still under warranty. That apparently wasn't the problem, so I called Repair Smith since I was grounded and my battery wasn't holding a charge. I was told by my dealership two days prior to my battery going dead that I needed to replace the spark plugs as part of general 60k maintenance. I told them I'd wait, but after the car suspiciously went dead just two days later, I let Repair Smith know the problem I was having and also told them that I would like to replace my spark plugs, too. They suggested it could also possibly be that my ignition coil had gone out, so they told me they had to make sure they came with both parts just in case. They tried to add the full diagnostic charge and told them I wanted to see first if either of those things were the issue since I had just been at the dealership and didn't want to add that to the service unless necessary. So the mechanic comes and replaces the spark plugs and says my ignition coil is fine. He also says he doesn't have the equipment to perform the full diagnostic. I spent $350 for the spark plug replacement. The mechanic didn't even have cables to jump my car or a meter to check its charge. I'm grounded for yet another day and he tells me I had to schedule another appointment for the next day for the diagnostic. Next morning, this mechanic tells me I need a new alternator and quotes me $1400. He leaves the car running for me in case I want to shop around at other auto mechanic shops to get a better offer elsewhere. That second visit is $170. So far, I've spent $520 with Repair Smith for a spark plug replacement and diagnostic, but still no solution to my battery drainage issue. I am able to get the alternator replaced for $900 ($500 less than Repair Smith quoted) based on RS's diagnosis at that another local shop--their work is warrantied. The day afterward, my battery is dead, yet again. I call Repair Smith and let them know that despite having a brand new alternator put based on their diagnosis, I am having the exact same issue. The agent is empathetic and offers to send another mechanic as soon as possible to my home (7:30am the next morning) and get another diagnosis that would be covered under warranty. I'm nice even though I worry if I even needed to spend $900 on a new alternator now, and know my car STILL won't be fixed after several days of being car-less, but at least I won't have to pay yet another $170 for this diagnostic service. NOPE. Their snarky escalations department agent calls me several hours later and tells me because I got the alternator replaced elsewhere that I would need to pay. They said their employee was wrong for telling me they could offer that and then proceeds to lecture me on how I wouldn't be able to keep a cell phone under warranty if I got it repaired somewhere else. I told him I didn't care to hear about cell phones when I had now spent over a $1000 on a new alternator and diagnostic only to be in the exact same boat I was in several days before with them trying to nickel and dime me for more money and probably another expensive quote to a repair. They overcharge for their services and didn't once warn me that if I got the work done elsewhere that I would void any guarantees. They told me to replace my alternator and I did, and yet I am out $1000 and continue to have the exact same problem as I did before. I am tired of being ripped off and being drained of money with multiple visits. I won't make the mistake of working with them again and will make sure I warn family and friends against working with them.

Listen, this company isn't worth it. I have been waiting three and a half months just for a warranty inspection. Not to mention my car is currently in Mesa, and not being worked on in my front yard like repairsmith claims to be capable of doing. I would like to tell my younger self to choose a nearby mechanic instead of choosing repairsmith, since I know that this is much too long of a "repair". Did I mention that I was the one who had to spend two hundred and forty dollars for the tow to Mesa? I have yet to be compensated , even after being told that my car is under warranty. This is outrageous and repairsmith will no longer make money from me.

NEVER BOOK WITH THIS COMPANY. They. Have had my car sitting for two weeks because their technition didn’t finish the first job and have rebooked my repair over 3 times now. Save your time and money it’s a big waste booking with this company. Don’t bother calling the offices either to get help because the people inside don't care or know how to help. PLEASE SAVE YOUR TIME AND BOOK SOMEWHERE ELSE