RepairSmithReviews of repairsmith.com

Technician never showed up, wasted 3 hours of my time waiting for him.

Installed a remanufactured part. The invoice says all parts are new unless stated. They didn't state it was remanufactured. That is illegal in the state of Texas. The part was defective. Tech charged me a diagnostic fee because the car still wouldn't start. He said it was my battery terminals. He said he corrected the cables and car started just fine after. The car never started just fine. It sounded sluggish and was slow to turn over. I complained to RepairSmith and was told that it couldn't be a starter issue, that I probably needed a new battery. The battery was replaced two days before the repair. It was connected the same way as he found it and was at least trying to turn over the starter before it failed. So the old starter was getting enough power even with the issues the tech identified. Then it wouldn't start at all in the heat of the day. We had to use roadside assistance to get us home one afternoon. The tow truck driver said I need a new starter. I told him it had just been replaced. He said, well you need a new one. He also fixed the terminals that the Repair Smith tech supposedly fixed. Apparently, they still weren't tight enough. My husband replaced the terminals. Still had the same issue with sluggish and intermittent starting. I sent all of this information to RepairSmith and they won't respond to my emails or demand for compensation. I missed an event that I paid money to go to. My husband and I ordered a brand new starter from Amazon and installed it. It it lightening fast at starting. There is no delay in turning over at all. Therefore, it was absolutely a defective part that never worked properly and required way more power than my car could conceivably provide. The heat increased the issue and left me unable to drive my car during the day. I understand that parts can be defective but their customer service was awful. I set up an appointment for a tech to look at it for warranty repair but after the tow truck driver's statement, I wanted to cancel it. They were going to charge me for cancelling less than 24 hours in advance so I moved the appointment out and they still were going to charge me to cancel. I cancelled multiple times and replied no to their appointment text and they still sent a tech out! This company is just horrible.

I had a problem with my ignition and I called repairsmith because I cannot moved my car. The technician came by and diagnosed the problem but didn’t fixed a god damn thing and billed me for $160 for 5 minutes of labor. Stay away from this fraudulent company.

I recently contacted repair Smith to do work on my Chevy Silverado truck after speaking with the representative on the phone I realized that they have no clue and no way of customers having discussions with the mechanics they promise the moon and stars and produce nothing there now trying to abscond with a delay deposit on my credit card when I was well within the 24-hour period they said they would give me a confirmation email it's been 12 hours no confirmation email I know exactly what they're doing this is a horrible company extremely dishonest do not trust them

If you value your time, please don’t go to them. I booked my appointment yesterday between 2-4pm and it was 2:53pm, I contacted customer service to ask what time the repair person would be at my house, she said it will be between 2:45-4pm. At 3:20pm, Daniel (repair person) called me to let me know that he will be late, so he’ll be there in 30-45 minutes. At 4pm, he called me again, he won’t be there until 6:30pm and recommended me to reschedule at 8am tomorrow. I told him that I work at 8am so i rescheduled at 4:30pm. He said that it was fine but I should do the 8am appointment and told me to leave the key in my car and I could just take another car to work. I told him that I couldn’t leave the key in the car all day because I didn’t want my car to get stolen. He said, okay then I’ll change your appointment to 4-6pm tomorrow. So the next day, I contacted the customer service again at 4:40pm to see when he was going to be at my house, she said, they needed to reschedule me because ”due to emergency that I can’t control.” Don’t schedule with them. They don’t care that other people also have things to do beside sitting at home all day to wait for someone who will never show to repair your cars. I will never schedule with them again. I canceled everything so that I could be there for the appointment but they didn’t even bother to show up.

Repair Smith NOT RECOMMENDED ON ANY LEVEL! Repair Smith has a simple but good website that allows one to pick the specific problem one needs to have fixed. The convenience and sales point here - they come to you! Price will also be shown right away for the specific services, which is great. It stops right there. PRICING: I needed a diagnostic for my vehicle due to engine light issues. Repair Smith’s Price for Check engine light Diagnosis is $170.00 for Diagnosis + $19.99 Mobile Service fee. It is quite expensive considering local repair shops charge on average anywhere from $119 - $125 for check engine light diagnostics. I couldn’t leave the vehicle at the local repair shop so I took a chance with Repair Smith despite the high price. Before finalizing the order and appointment day, Repair Smith offered replacement parts that could be added to the order before finalizing. In my case the option of a gas cap replacement and replacement Rear Oxygen Sensor (my vehicle has 2!) was offered. Whether it was necessary or not it still was offered as those parts can be a problem when a check engine light problem occurs. Gas cap replacement - $67.55! The part itself was listed at $33.55 Labor was listed at $34.00! Most people who read this know that a gas cap is a cheap part - usually anywhere from $6-$12 on average. It takes a maximum of 2 Minutes to take the old gas cap off and put the new one on! How is the labor cost of $34.00 justified? How is the price for the gas cap justified? Of course there are gas caps that cost more than $33 but not in my case. Second offer the oxygen Sensor replacement - an extra $245.29 if I’d choose this option. They list the Oxygen Sensor at $160.29 and labor Cost at $85! For my vehicle an oxygen sensor from Bosch (Premium OE fitment) is $25.50 (I have 2 so it makes sense to replace both). The Oxygen sensors are screwed into the exhaust pipe, one in front and one behind the Catalytic converter. They are 2 parts that are easy to get to, once the car is high enough to get underneath comfortably. Unplug the electric connectors unscrew the sensors, screw the new ones back in, plug the electric connectors back in - done. An experienced Mechanic should not need more than 6-8 minutes to replace both. How is a price of $245.29 justified, knowing the actual prices and labor times? Appointment: Up front - If you are not at home at the scheduled time Repair Smith charges you $50 for missing the appointment! They failed to show up 3 times in a row (Original Appointment was Tuesday, rescheduled for Friday, rescheduled for Saturday). I had not received any messages, emails or phone calls to tell me that the mechanic would not show up or run late. Each time I contacted customer service and they were apologetic telling me the mechanic was behind schedule and rescheduled. After Saturday I wanted everything canceled but they offered to waive the charges and come back on Sunday. I accepted and finally on Sunday, 3 hours past the scheduled time frame the mechanic showed up. I had the car ready for diagnostics - the mechanic hooked up his diagnostics tool and said I had an EVAP leak and a misfire problem (I knew that but had not been able to find the cause of these error messages. He ended up finding a small vacuum hose (PCV hose) that was brittle, told me to replace that erased the error codes from the car computer and called it diagnosed. I was charged despite having been told the diagnostics would be free of charge. Contacting customer service yet again - they told me that it had been a misunderstanding on my end but they did give me a discount and the final amount came down to $103. NOTHING WAS FIXED: I ended up ordering the PCV hose ($7) replaced it and drove the car about 100 miles before the same errors came back. In reality the diagnostic did not find the problem and therefore was incomplete. A real car shop would keep testing and searching until it would find the actual problem. Further - after the diagnostics my test results were ready (via email) . The report claimed that the vehicle had been checked for basic health - like tire pressure, wind-shield wipers, windows etc. I essentially don’t care about all that - but don’t claim you've added an “extra” service when you didn’t. The car was NOT test driven for a suspension test - as I said NOTHING that was claimed they had serviced had been actually checked. Again I essentially don't care about that as long as the actual problem is fixed. FINAL THOUGHTS: I wasted $103 and an entire week for a service that was not only managed extremely poorly but was not able to find the actual problem. I wonder how a company with such poor business practices can stay afloat - massively over-priced, not dependable and the worst, in my case, no results.

Craig Tsao (RepairSmith) declined our service appointment 20 minutes before it was scheduled. We don’t have an issue with declining the appointment. Waiting until the last second is unforgivable. Do not reward them!

paid you guys to do my raidator ! Your tech installed the wrong parts and damaged my car you guys sent some one out they looked and told me repair smith was going to replace it and my warranty well cover ! The net day my appointment was canceled and I was told my account was placed on fraud!! I never returned anything I paid you guys messes up my car I can’t drive to work or nothing at least fix what you damaged ! I paid y’all ! EVERY TIME I SAY SOMETHING ABOUT TAKING THEM TO COURT THE HANG UP SHUT THIS COMPANY DOWN EVEN THE TECH THAT INSTALLED THE PARTS WAS Fired ‼️JUST COMPLETELY BS!