RepairSmithReviews of repairsmith.com

ZERO STARS all their reviews are manipulated. No way the 4.9 on Google is real. MY Mercedes was throwing a couple misfiring codes so I scheduled a sparkplug replacements along with a coil A replacement. Given I own a Mercedes I gave them a call to make sure there tech were certified I was assured the were. Appointment day comes! The guy JOEL knew nothing about the car, had no idea where to start and and didn't even bring the right tools. He was at one point putting a part on upsidedown and in the process made my car worse! it's now throwing 5 codes vs the TWO I started with!!! Everything was recorded and documented before and during. Thank you Repair Smith! CRAP SERVICE!

They put a bad alternator in my car, of course it went out after just over 1 year of use. The part is supposed to last on average 3-5 years. I'm not sure if they are using refurbished or cheap parts but it sure seems like it. Considering how much they charge for labor and miscellaneous fees in addition to the low cost of the parts makes me question their ethics. Mobile mechanics are a very specific niche and are generally required when a vehicle cannot be moved and a tow being unrealistic. Repairsmith takes advantage of this niche by installing low quality parts that last just long enough to be outside of warranty for an exorbitant price. Because of companies like repairsmith and the mechanics they employ, I've started doing repairs myself and learning a lot in the process, it's more time consuming for me, but it's also cost effective and more future-proof.

We used them Nov 2021 and had a great experience, so I reached back out to them today. I was quoted $1081 before tax for an alternator replacement. The part is $254, and they quoted an hour labor. When I questioned why they were more than double the other quotes I had gotten they said its because the offer a 12 month/12,000-mile warranty... So, $700 more for a 12-month warranty. When I questioned it she ended the conversation.

Terrible customer service! I had an appointment scheduled this morning. I informed repair smith that my vehicle is located in the parking garage, and I was told that the technician would be informed. The technician shows up in a huge van(It has happened before) and proceeded to get an attitude with me over the phone because my car is in the garage. After he finally decides to walk inside. He tries to jump start my car(after I told him that the battery is dead) and it shuts off twice. He still has an attitude by the way. He gets on the phone and walks away. I finally ask him where he’s going and he tells me that he’s cancelling the appointment. HORRIBLE customer service.

Terrible terrible company. Had appointment for Christmas Eve from 2-4pm for a technician to replace my car battery so we could be with family on Christmas Day. Didn’t hear anything so I called at 4:30 to get an update. They told me they have to cancel and that there was nothing they could do. At that point, it was too late to find a replacement so we were unable to be with family on Christmas. Terrible customer service, very overpriced. I would recommend staying away from this awful company

I ask for a general inspection and I don’t even receive a report I ask the guy for a noise coming from the engine and he told me it was the a/c compressor he told me to fix cost me $1700 I changed the belt for myself and cost me $35 and the noise go

These people are con artists. They don't listen and try to charge you for stuff you don't need. Like a glorified jiffy lube. Upsell upsell. I wouldn't take a $400 beater car to them. They show up late for appointments if at all, they don't apologize, rude customer service, hang up on you when you express displeasure in a job poorly done and not listening....total disaster. Save yourself money and go to a real mechanic. Even going to your dealer would be cheaper than these hacks.

I made the appointment over the net they identified the vehicle to the point of asking for the VIN. A 98 Dodge Ram 2500 with the Cummings Diesel. I answered all of their questions adding a note that I did not know what was wrong with the vehicle. I was given a quote of $164 for replacing a sensor, there was no mention of a service or diagnostic fee. The technician arrived timely and was very professional. Unfortunately, he was not qualified to repair the vehicle, he did not bring any starting fluid and had to use mine. He did diagnose the problem as a failed fuel pump but was not capable of replacing it. He did give me a referral to someone to tow the vehicle out of my backyard and repair it. Then he informed me the charge was $184 and he did not perform any repairs. He stated it was some sort of service diagnostic charge. I informed him it was more than I was quoted for a repair, the technician called his supervisor the fee was reduced to $164. I was quoted a price for a repair with no mention of a service diagnostic fee and then charged that fee with no repair. I feel that is deceptive and no attempt to warranty any of their work .