RepairSmithReviews of repairsmith.com

I’ve used them several times and had nothing but good things to say . But this last time was a joke . I called them to schedule an appointment to have my A/C diagnostic done . The first day the tech went thru the truck with the help of my shop manuals that I let him use which I didn’t mind and after about 2 hrs he tells me that he thinks it’s a vacuum leak somewhere and needs to do a vacuum leak test and maybe smoke test to locate the leak and proceeds to tell me that he doesn’t have the test equipment on the truck and will have to come back no big deal . So the next day I get a text telling me the tech is running late and will be there between 2 & 4 instead of 10 and 12 .when he finally arrives I ask him if he’s here to do the vacuum check and smoke check he say’s that what the order says in a smug arrogant way .He then proceeds to get his ladder out I tell him I change a few components and then he says I’m not even suppose to work or look at the truck because I change a few components without even asking he climbs on my truck which has a new paint job and doesn’t even ask if I would like to cover up the front before he proceeds to work on it .I then tell him the first tech which I told didn’t have problem with it at all . I’m getting mad by what he said , we argue for a little bit and I tell him well then maybe you shouldn’t work on it he then tells me no reason to get an attitude now I’m starting to get really mad at this tech and tell him you know what, I don’t think I want you working on my truck he then says no it’s okay I’ll look at it anyway like he’s doing me a favor. I then tell him no get off my truck get your S#$t and get off my property now and when he climbs off my truck he steps right on my light bar a dislodges it never said sorry or anything . I tell him go now he starts being a smart#$% I tell him leave now get out of here . I get a text saying that the repair recommendation is complete which it’s not and they are charging me for the incomplete service . As far as I’m concerned they didn’t complete the diagnostics . I don’t recommend them and will never use them again what a joke they are !

I requested a car inspection for a car i purchased and the guy told me that my car passed with flying colors. The very next day my car can’t start. I text the guy and he tells me that I need to put in another order so he can come out. I decided that I’d go with a different company and they provide me with a completely different assessment. Turns out my battery was no good and the brake fluid needed to be changed. Please don’t waste your time with this horrible company and their shady practices!

Get this, based on what the customer (non mechanic) asks to be replaced that’s what they do. They don’t consider other reasons why your car is overheating, the mechanics just replace the thermostat, take your money and say see ya later. So, 3 days later I see the exact same issue of the car overheating. Another tech comes out and correctly diagnosed a blown head gasket. I take my car to a full service repair shop and they also confirm a blown head gasket. So you would think that RepairSmith would credit me back the $425 for the perfectly good thermostat and charge me for the 2nd visit and diagnostic of $210. NOPE, apparently it’s my fault because I said I THOUGHT it was a thermostat issue and the mechanic is going on my assumption and not required to diagnose the car further unless I ASK for and pay a diagnostic fee. Ain’t that some BS?

I was in need on a repair and decided to give RepairSmith a chance even after reading the up and down reviews. The idea of a mobile car technician sounded amazing so I did. I stated my problem and a technician came out to diagnose the car, the next day I agreed to have their technician come out and do the repairs. It was a different technician than the prior day and he actually diagnosed it again with a different part that needed to be replaced. I thought that was a little odd but I left it to the "professionals" and left it alone (especially since they were claiming the repair amount wouldn't change). After the repair, my vehicle sounded good but wasn't driven to confirm. As soon as I drove it 5 miles the same issues came back. I've spent over $750 at this point and nothing was accomplished, I called them back the same day to let them know that I still am having the same issues. I was told they would bring a technician back out and re-diagnose it again and it should be covered by my warranty. The technician came (another new person) and new am told another repair would fix it. They ended up charging me another $189 for him coming out when it should have been covered. RepairSmith has been a huge nightmare, huge waste of money, time, and still a messed up car. Big mistake

The technician was on time and fake friendly. He did an oil change and replaced front brake w sensor. He did not use synthetic oil for my Lexus. The Change Oil warning came on after 3k miles. Synthetic goes 8-10k miles. The brake pads were not ceramic, but rather metal. 9 months later, they Still squeak. His hands were greasy and he managed to get that grease All Over my light grey interior. At one point he had to look under the steering column, and he put his greasy hand on the drivers seat and practically massaged the grease into the leather. He touched other things on the interior for no reason. I will never use them again and make a point to tell everyone I know to stay away from repairsmith. It's too bad, bc they could be the next trend in auto service.

My first service call was good and exactly what was expected. However, I had to call them out for a warranty repair and even though we told the tech what the problem was (based on a roadside assistance visit earlier in that morning), he did another full diagnosis and charged me $190 that they refuse to credit back. I did like the convenience of having a tech come to my home, but this is exactly why many mechanics get a bad wrap, they held true to form with the unnecessary tests and charges.

My car had many issues i used repair smith to find out what those issues were so I scheduled a diagnostic test. They came out very professional. That was a 10. At the end it was said that I needed a second opinion because the machine wasn't reading the crank shaft correctly. I was not charged because it wasn't a complete diagnostic test. I called back to schedule for the second opinion. I was getting charged $25 for a delivery fee. For what I don't know. I called about the fee they waived the fee but than said in order for me to finish my diagnostic check I would have to pay for a second service now, before they scheduled the second diagnostic check because I wasn't charged for the first. I hung up the phone. What they can do better is schedule for the second opinion in a timely manner. Needless to say I still don't know what is wrong with my car.

So here's the deal. Most people who have some type of roadside assistance like AAA can call them to have the car towed to a garage or a jump, battery replacement, etc will do that. Yes, it is convenient to have someone come to your location, diagnose the problem and possible repair it. Here is where the problem comes in. I don't appreciate not having full transparency when it comes to the pricing of the repair. For starters, you botched up the appt time, making my husband unnecessarily miss a day of work. Second you say that discounts can't be stacked, yet I have proof where the rep I chatted with acknowledged a $25 discount for the diag and 10% off repairs. Third, I don't appreciate the unprofessional and condescending attitude of the mechanic who tells me "We have to run a business here." I ask how much did you pay for a starter and you hit the roof? What you're telling me and what O' Reilly's is telling me are two different things and the fact that you can't control your emotions when I am questioning a bill that I've paid for is ridiculous!