RepairSmithReviews of repairsmith.com

The company cancel a few hours prior to my appointment and there's no repercussions. If we cancel my appointment 24 hours prior, they'll charge me $50. Great policy.

Horrible overall services; incompetent technician; not only indifferent but seemingly ignorant customer service rep. I didn't have the tools and time to fix a broken aspect of my car. So, I reluctantly decided to pay for the fix by other technician. I had allowed benefit of doubts about Repair Smith; though massive oversight @ my end. It seemed to be newly emerging industry disruptor to a better end. I was even excited to try out the new market disruptor to the automotive repair industry. My first thought was "I shall be an early adopter; and it even seemed to provide fair pricing." Big mistake for not going through some of the useful reviews that are plenty out there; for instance, here in trustpilot. I just fixed it myself, the trouble that the mechanic could not even fathom; the assigned mechanic did not even know what he's talking about. Most of the time I don't even know What TF I'm talking about but was able to fix the d**n issue myself, though. The guy wasn't even able to tell the difference between my car brand that starts with H to the other H brand. Plus, I only spent 1/3 of the price Repair Smith quoted (including the tools, parts, time, and commuting expenses); not the initial quote but increased quote after the guy incorrectly and only superficially checked(?) on the car. I am not a certified mechanic, but maybe I should apply for the position. The whole experience was rather waste of my time and energy. On top of that, holding fee of over $150 was allusively absorbed to Repair Smith. Then they were just quiet about it until I had to call and raise the hell with intentionally ignorant call rep. So, it turns out the organization is not a disruptor to a better end but simply stirring up even worse than whatever flimsy reputation most of the mechanic shops may have. IMO: Bothersome, irksome automotive repair scams in scaled version. I believe they may even be hoping to spread the worseness of the industry to a pandemic level. Although, in contrast, it may be okay to try engine oil changes and other basic maintenances. But of course, only if the pricing is justifiable, as much as how Repair Smith would boast about. No, I already made a mistake and paid the price; so I shan't with thee Repair Smith: Dignity, yet no integrity; dishonest with meaningless swankest.

I had a repair done by repair smith 08/27/2022. I had an issue with the cooling system that needed repair. Today I had the exact same message pop up on my car so I called them to honor the warranty . First I was told the warranty does not apply because the last visit was listed as a cooling system diagnosis. I told the "customer service" person NO he did a repair that is how they titled it and to read the notes. Second I was told yes the warranty did apply but there was a service fee to send someone out that amazingly was the exact total repair Smith charged for the initial repair. The warranty is worthless and they try to rip you off if you dare try to use it

Talk about incompetence. I made an appointment for a brake pad replacement. 1. They missed my appointment. Got me waiting for few hours. Nothing new here. It happens. 2. They came few days later. Yeay~~ but they couldn't get the job done because didn't have BMW lug nut, so they used mine. It got sheared off, so they replaced my driver's side pad, but couldn't do on the right. It happens again. 3. Made another appointment at 12pm. They called me that they have everything and it's ready to go. They came 430pm and tells me they still don't have the 'BMW' lug nut and leaves. So basically over the span of 1 week I wasted total 8 hours of my time. All I wanted was to fix a damn brake pads. 8 hours time is $3600 for me. That's how much I lost. Should've just taken my car to dealer. Will never use this company ever again.

This is by far the worst company I have ever dealt with. They missed the scheduled appointments 5 times. If you miss an appointment they charge you $50. But when they missed their appointments 5 times they gave us 2 $25 discounts. They did provide a one time $75 discount when I scheduled our first appointment. Also, I received my initial quote of $601.93. Then after their 3rd missed appointment they sent me another quote for $750.01. Very difficult to communicate with. They are based in Los Angeles. I will tell everyone I know to never ever use this company!!!!!!!! A bonafied ripp off

Rip off… car sell man who sold me my car was told he had to schedule a appointment so someone could come out to my house to fix the problem I have. So he did come out and drove my car and then I drove it with him, I heard the noise but he said he didn’t and he didn’t even remove the tier to see if something was wrong, so he left.later I was looking at my account and a change was taken, they call it a diagnostic check fee. I could have did what he done and saved my money, I will never use this company service as long as I live because who dose that kind of repair service?A rip-off service they should be named!!!

Scheduled a front breaks service and didn’t receive. Waited at my home all morning, and Thomas said he was unable to perform the service due to me being unreachable by phone. However, he then went on to claim that he measured my driveway and determined that his work van could not fit, yet failed to knock on my door. You could see I was home from my open living room window from my driveway Thomas said he wouldn’t be able to perform the service anyway because he couldn’t pull in my driveway and that his tools are tool heavy to carry. So in all actuality THOMAS cancelled my appointment and wasted my time this morning because he didn’t want to carry his tools and was too afraid to knock in my door stating that it was “a safety issue.” What was the “safety issue”??? I have an open fence with no animals/pets, can’t be COVID related because THOMAS was not wearing a face covering, my home didn’t displayed any hazards. Maybe him as a White Man didn’t want to engage or knock on the door of a Black Woman. Not sure what Thomas meant by saying “safety issue”, either way I am absolutely never utilizing Repair Smith again!

I paid them to change spark plugs because my engine was misfiring. They put plugs that was so cheap they had to come twice and it still was misfiring. I had to go to another company to pay them to do what i already paid repairsmith to do and it worked.