RepairSmithReviews of repairsmith.com

Pls pls pls do not get your car done here go to a shop!!!! My brother car was worked on n a part was stolen off his car the technicians they send out u need to watch if they steal anything off ur car per the manager n u can't prove it they won't pay for it. My brother jaguar was working it only needed a battery swap his car is no longer working after the tech left his house. I'm sooooo upset we sent pictures of the part missing which was the module which controls the engine. N per the other reviews this is not a good company. My brother spent over 400 getting his key re programmed n over 200 ubering because his car is out of commission the customer service reps r terrible too nobody wants to help operational manager seen the pictures of the part missing but he stated it's he say she say was his response WHY WAS THE CAR WORKING BEFORE UR TECH CAME N WHEN HE GOT DONE REPLACING BATTERY NOT. Part that went missing is priced at 1800 so we are getting ready to sure since they don't care. Go to a shop r else get treated like we did they didn't offer to pay for all the money he spent ubering nothing but a I'm sorry we can't help u. Keep reading the reviews they just jack ur car up n cover each other.

Would be zero stars if it let me. Hired a technician to come out because my car was having trouble starting. After 5 hours the same problem was still present and the technician told me he replaced the starter but that wasn’t the issue and he didn’t know what was. I paid $800 for a 5 hours appointment which did not fix my car and now my car has new engine issues which were not present before this repair. On top of everything I caught the technician WATCHING PORN when I went to check in on the work. I am being ignored by customer service. Do not use this company.

I recently had a deeply frustrating experience with RepairSmith that has left me convinced that this company may be running a scam. If you're considering their services, please read my review and think twice before proceeding. My ordeal began when I needed to cancel a service appointment. To my dismay, there was no apparent way to cancel the service directly through their website or customer portal. My only option seemed to be reaching out to their customer support through their chat feature. Upon initiating the chat, I explained my situation and the urgency of my request to cancel the service. The agent I chatted with reassured me that they would promptly handle the cancellation for me and assured me that I would receive an email confirmation shortly. Trusting in their word, I awaited this confirmation. Days passed, and nothing happened. No email, no cancellation confirmation - absolutely nothing. I tried reaching out again through the chat, but the result was the same: promises of assistance, but zero follow-through. It became painfully clear that RepairSmith was playing a game of empty promises and deliberate inaction. At this point, I couldn't help but feel scammed. They had already charged my credit card for the service, which I explicitly requested to cancel, and it was evident that their "customer support" was nothing more than a façade. In essence, RepairSmith took my money and left me with a service I did not want or need. Their complete lack of responsiveness and accountability is a glaring red flag. I cannot stress enough how important it is to steer clear of this company. There are countless reputable alternatives for car repairs and maintenance, and RepairSmith, based on my experience, should not be one of them. To sum it up, my interaction with RepairSmith left me with a profound sense of frustration and disappointment. This company's actions, or lack thereof, lead me to believe that they are running a scam. Do yourself a favor and avoid RepairSmith at all costs. Your money and peace of mind are better spent elsewhere.

Scam me out of $164.00. They charge your card first. Diagnoses which the technician came out to do nothing. Did not place my car on a machine to read codes or anything. Barely do anything to give me a definite answer on what is wrong with my car. I would never use this company again.

Scammed me out of $700 for front brakes and still didn't fix them. First of all I asked for both front and back just to be safe. The first technician came out and told me nothing is wrong with my back brakes and that I just needed the front done. Spent $550 even though I was promised $75 off with a coupon code which they removed before they charged me. I drove the car later that day and the squeaking and squealing was exactly the same as before. I scheduled an appointment that was supposed to be under warranty. A different technician came out and admitted that the front brakes needed to be adjusted and he did that. He then claimed that the sound was from the back brakes and that they needed to be replaced for an additional $550. He pulled the parking break up and told me this is what's making the sound. It was not. That is a barely perceptible tiny squeak that is maybe as loud as a baby mouse could make and never the issue I was speaking of. When I was driving the car later that day it never made a sound. So obviously it WAS related to the front brakes that he adjusted. I've contacted customer service several times and they keep giving me the runaround, saying they escalated my issue. Now days later the front brakes are squealing AGAIN. I doubt they installed the proper shims or just used cheap parts that are not compatible.

Inconvenient and unreliable. Scheduled appointment made well in advanced was changed last minute (changed same day) via text message by company with no option other than a number to call to "talk to" a representative. Which ofcoarse means being placed on hold multiple times. This was for a safety recall.The company also has a policy of charging a customer 50$ if they cancel within 24hrs... this should be a two way street I will not be using this company or recommending

They were available quickly for a diagnostic but did not do a thorough job on diagnosing the root problem. 1 week after "fixing" my AC issue, the problem returned. After contacting customer support to look into it, I've been totally ghosted. I wouldn't recommend using these guys--yikes!

I am being generous with one star and that’s only because I don’t have a choice. Customer Service Rep Fazion Davis is TERRIBLE and so is the technician Henry that came to service my vehicle TWICE, and a third time to conduct the warranty inspection following my complaint. I find the fact that the same technician that performed the subpar work also performed the warranty inspection. It’s laughable! This company is in the business of stealing your time and money. I should’ve known better when technician Henry spent 12 hours replacing front brake pads. My neighbors were shocked too. All I want is to be reimbursed for the amount it will take to fix the problem I am still having. I don’t want anyone from this company touching my car again. My car sounds like a trash truck or public transportation bus. I find it interesting to that the dealership and AAA had never heard of the parts Repair Smith used to “fix” my brakes. Oh and Henry also said that I needed new struts which the dealership and AAA said I didn’t need and was charged unnecessarily. If they used the correct parts in the first place, I wouldn’t be having this issue. It’s been so stressful not to mention inconvenient missing days and hours of work due to repairs and cancellations / delays on their end. Terrible, incompetent service and company.