RepairDeskReviews of repairdesk.co

repair desk has made business run smoother and they are always available to answer questions and walk through things and show you how to work the system!

I'm starting a small repair business, one thing I didn't really put forethought into was what software I would be using. Well, lets just say I should have used a junk email account because I signed up for so many trials with so many different companies, all claiming to be perfect for my business. I opted for RepairDesk in the end because of two main factors. The support is top notch and the ease of use is great. Support is something I appreciate, but I don't normally let it steer my decision as strongly as it has with this. Seeing as I'm a DIY type, I tend to sort my own issues out even when support is available. I took a different approach with this search and utilized the channels that various companies had to offer. RepairDesk was on-point, and though I would get faster initial replies from a couple of companies, the quality of the support was lacking when compared to RepairDesk. In my process of setting up my business I've interacted with them via email, chat, phone, and remote support client. When they start with your issue they finish it, and escalations seem to be instant, though rare. As far as using the software, it's a dream once you are set up. It can be a bit much when on-boarding I would imagine. Being a new business I merely had to get ready to start intakes and begin a small inventory so it wasn't bad. The intake process is awesome, and being able to add categories, manufacturers, devices, etc on the fly during check in is something I didn't know I needed until I had it. I've had issues with getting Square deep integration working, as well as a DYMO printer that refused to work, but I'm not dinging for that because they sorted me out so quickly. I knew rather quickly after starting the trial that I was going to stick with RepairDesk, it's a great fit for my shop.

Shakeeb helped me resolve my issues and i love repair desk from ther POS its self to the customer service.

they are wonderful and so helpful and fast respond

Faisal from RepairDesk is always prompt and professional with his service and an absolute joy to work with.

We went through our follow up orientation with Repairdesk. Saad and Arnold were excellent at helping us with the few questions we had about Repairdesk. We are very happy with our new POS and the customer service is excellent.

RepairDesk was able to handle 100% of daily tasks and streamline all processes in our repair shop. Creating Tickets, Managing COGS, Tracking inventory etc. And to top it off, the RepairDesk support team. They are always able to help me out with any issues or questions I may have. A big thanks & yes to Arnold as he is there to help you through any questions and will take remote control of your computer if necessary to help complete setup tasks. Definitely would recommend.

Shakeeb was the only one that was able to fix my printing issues after contacting customer support. Took him less than 15 mins and my techs continue with the sales. Thank you for fast and professional support!