RepairDeskReviews of repairdesk.co

Public Repair Widget Went Live Before Pricing Was Properly Configured We used RepairDesk POS and its cell phone repair shop software at CA-Mart, our two-location cellphone sales and repair business in Ontario. Usman was also involved in our experience and communications regarding the system. Our biggest concern involved the customer-facing repair pricing widget published on our website. Real customers could request repair quotes, but some services displayed incomplete or inaccurate information. When we escalated the issue, RepairDesk representatives explained that pricing had initially been configured only for certain LCD screen repairs for Apple, Samsung and Google devices. They said they needed a complete repair service price list from our team before the remaining services could be added. We understand that software implementation requires cooperation and accurate information from the customer. However, if the necessary pricing was incomplete, the public widget should not have been allowed to go live. When customers receive an incorrect quote, they blame the repair shop whose name appears on the website—not the software provider. Our employees then have to explain the discrepancy, and our business carries the reputational risk. What made the situation worse was how our concern was handled. We felt that the response was dismissive and disrespectful to us as a paying business customer. Instead of first acknowledging the seriousness of publishing an incomplete customer-facing system, the response focused on shifting responsibility back to our team. We were not asking them to invent our pricing; we were asking why an unfinished widget had been made public without proper verification. Our broader experience also included concerns involving SMS functionality, missed-call handling, IVR communication and the amount of intervention required from our team. For a system costing us approximately CAD $3,300 annually, we expected stronger onboarding, testing, quality control, respectful communication and accountability. Because of this experience, we lost confidence in relying on RepairDesk for our public repair quoting process and decided to pursue a system that gives us more direct control over pricing, bookings and repair tracking. This review reflects our direct experience and the explanations provided to us. Usman was also involved in the relevant discussions and can confirm our experience. We retained relevant correspondence and screenshots. If you are a repair-shop owner seriously considering purchasing RepairDesk, you are welcome to contact me. I am willing to privately show the relevant correspondence, screenshots and customer journey we experienced, with any sensitive information removed, so you can make an informed decision. If RepairDesk resolves the underlying issues, accepts responsibility and demonstrates stronger implementation controls and customer communication, I am willing to update this review.

Worst experience ever, the support team is very bad and not helpful at all -Manu

well to start I have iq metrix for years and it not best and requires high end pc to run kinda ok.. repair desk is site based it ok but not having ability to use different printer on each computer with out it braking the other computer. in printing due to repair desk not having combability like any other software.. 2nd return not simple for most to find or use their fake integration is a joke just scan invoice i have to input for it to scan ,,,, but says it integrates with site fully ... it a joke for kind of money they charge now their many more problems with this site... their customer service team ... barely understands what base like returns or what need i need or just helping put what i want in my data base with out having begging me not to put it in is sad .. they not US call center ...

We started a project with Repairdesk there is one year ago and the project is still not live...All the features and specification promised are still not there one year after. Very poor project management by postponing every week the live date of our project, reading my emails during our weekly meeting, promising things they cannot deliver...Company to avoid at any cost

Extremely Unreliable. Bugs that will ruin your inventory tracking, making you susceptible to shrinkage and theft.

Customer Support and Customer Success teams are exceptional, my only issue is with their Capital program: As my company generates high revenue but due to the uncertainty of the pandemic, I was forced to close my business bank account which lead to their denial of capital funds that would have pushed my business to prosper and to get over the hump that the pandemic has caused.

Only trail after advertising call.