M. S.
The new cream is almost like water
The new cream is almost like water. Half of the contents spilled out when I was removing the cover. I am not sure why it is called a "cream" while it is so runny. It looks to me like you tried to save money rather than changing formulation.
Response from renuebyscience.comOct 27, 2025
We’re very sorry to hear about this customer’s experience. The cream should not be runny at all, and it sounds like the product may have been damaged during transit. Our team has already reached out to the customer directly to offer a replacement or refund, and we hope to have this resolved as soon as possible.