renuebyscience.comReviews of renuebyscience.com

Response from renuebyscience.comSep 30, 2026

We’re deeply sorry for the long wait, the damaged and unsealed containers, and the lack of response to your emails. You deserved a much better experience. We answer all customer support emails, so we’re concerned to hear that you never received a reply and would really appreciate the opportunity to investigate what went wrong. We’d also like to issue you a full refund immediately, but we can’t identify your order from this review alone. Please email [email protected] with your order details to request your refund. If an unknown email delivery issue is preventing us from connecting, please call us at 1-800-810-1935, Monday–Friday, 9 a.m.–5 p.m. Eastern. We sincerely apologize for the frustration and inconvenience, and we want to make this right.

Response from renuebyscience.comFeb 23, 2026

Thank you for being with us for nearly nine years. That kind of loyalty truly matters to us and we are very sorry for this experience. You should not have had to chase your order. Even with a system error, the delay was unacceptable and not the level of service we strive for. We apologize for that. Regarding the NMN, we want to state clearly that you did not receive a fake or substituted product as long as you ordered it directly from us. Every batch is tested for potency and purity before release. That said, NMN should be a fine white powder with a neutral scent. If what you received was different, we take that seriously and need to investigate. A September 2026 expiration date is within our standard two-year shelf life and doesn't indicate degradation. However, your description is not something we dismiss. Because this review is anonymous, we can't locate your order from this post alone. We have reached out to try to connect directly here so we can see what happened here. If you see this, please contact us so we can make this right. We value your long-term support and are committed to maintaining the standards that earned your trust in the first place!

Response from renuebyscience.comDec 11, 2025

Thank you very much for sharing this feedback. We are sincerely sorry for the frustration described here. Regarding sales tax, we were recently required to begin collecting tax in certain US states due to changing legal obligations. Some states tax nutritional supplements and others do not. Tax is calculated automatically at checkout based solely on the recipient’s shipping address. After reviewing the account believed to be associated with this reviewer, the company found that the listed shipping address is in a state that does not require sales tax. None of the past orders on that account show any tax charged, including the most recent order. The support team also reviewed prior correspondence and saw the messages regarding unexpected tax. They offered to refund any tax that was charged, but they were unable to locate any order in the customer’s history where tax was actually applied. If the reviewer has an order where tax appears on their end, we welcome a follow up with the order number and we will immediately investigate and refund any tax that should not have been applied. We appreciate the reviewer’s honesty and regret the inconvenience. The team remains committed to improving communication and ensuring a better experience for all customers.

Response from renuebyscience.comDec 1, 2025

Thank you for being a customer and we are very sorry for this experience. We have checked your tracking number and it shows the package was delivered, but we also could not find any record of you contacting our support team about the missing shipment. That is our responsibility to resolve, not yours, and we apologize for any inconvenience. To make this right, we have immediately refunded your entire order in full. Thank you for bringing this to our attention and for giving us the opportunity to fix the situation. Any time you cannot locate the package, or if you ever have any other issues with an order, we encourage customers to please contact us at [email protected] so our team can investigate and help you directly.

Response from renuebyscience.comNov 26, 2025

Thank you for sharing this feedback. Renue By Science takes concerns like this very seriously and wants to clarify a few points for anyone reading. This customer reported receiving NMN that was manufactured two years before delivery. Renue By Science understands how frustrating that can feel and sincerely apologizes. All NMN is stability tested for a full three year shelf life with very little measurable degradation even at the three year mark. This is why inventory within that validated window is still considered fully potent and safe. Even so, the customer’s experience shows that we need to improve how inventory age is communicated and how warehouse preparation is handled. The team is already reviewing internal processes to prevent surprises like this in the future. The customer also stated that a negative review submitted on the company website did not appear. We have searched our review system and cannot find any review that matches this description. If the review were in the system, the team would be able to identify the order and issue a refund immediately. Since no such review is visible, we cannot determine who the commenter is. We have reached out through Trustpilot to try to connect with this customer. They are also welcome to contact support directly at [email protected] We will gladly refund the entire order as soon as we know which customer this is. We are genuinely sorry that this customer felt unheard and hope for the opportunity to resolve this directly.

Response from renuebyscience.comNov 12, 2025

Thank you for being a customer. We’re very sorry to hear about this experience. After reviewing this order, we can confirm that a full refund has now been issued. The shipment was marked as delivered in our system, and we were unable to locate any prior messages or complaints from the customer about a missing delivery. If we somehow missed earlier communication, we sincerely apologize. That is never our intention, and we deeply regret any frustration this caused. Our goal is always to make things right, and we appreciate the opportunity to resolve this fully.

Response from renuebyscience.comNov 3, 2025

We sincerely apologize that this customer feels they received poor service. When USPS marked the package as delivered, our team suggested waiting to see if it ever came since this often resolves premature delivery scans. The customer instead requested a refund, which we issued immediately. We truly regret the inconvenience and would be happy to assist again in the future.