renuebyscience.comReviews of renuebyscience.com

Response from renuebyscience.comJan 12, 2026

We’re very sorry for this experience and sincerely apologize for how that interaction came across. That is not the level of professionalism or respect we expect from our customer support team. Because Trustpilot reviews don’t give us enough information to identify individual conversations, we’ve opened this response channel so we can connect with you directly, investigate what happened, and address it properly. We would appreciate the opportunity to look into this further. Thank you for bringing this to our attention.

Response from renuebyscience.comNov 3, 2025

We took a look at this customer’s account and can confirm the most recent order placed a few weeks ago did include free shipping. For privacy reasons we won’t share details here, but we encourage the customer to reach out to our support team so we can clear up any confusion: [email protected]

Response from renuebyscience.comOct 27, 2025

We’re very sorry to hear about this customer’s experience. The cream should not be runny at all, and it sounds like the product may have been damaged during transit. Our team has already reached out to the customer directly to offer a replacement or refund, and we hope to have this resolved as soon as possible.

Response from renuebyscience.comOct 21, 2025

We appreciate this customer’s feedback and understands the confusion. Renue would like to clarify that it does not sell an NAD+ supplement on its own. Our NAD+ Complete formula combines NAD+ with key precursors, NMN, NR, and Trigonelline, providing a comprehensive approach to raising NAD+ levels effectively. There is no need to purchase additional supplements to experience the benefits of increased NAD+. Some customers choose to add other products for further optimization, but this is entirely optional. We encourage the customer to reach out directly to the support team at [email protected] or call 1-800-810-1935 (Mon–Fri, 9 AM–5 PM EST) for a clear, personalized explanation and to ensure all questions are fully addressed.

Response from renuebyscience.comOct 20, 2025

We are very sorry to hear about this customer’s experience with shipping and communication. While rare, we understand how frustrating it can be when a package is mishandled during transit. The customer was fully refunded, and we’ve since reviewed packaging and customer-service processes to help prevent similar issues. We appreciate the feedback and are glad the matter was ultimately resolved.

Response from renuebyscience.comJul 1, 2025

We recognize concerns about rising costs, particularly for our Canadian customers. Due to recent postal strikes in Canada, shipping fees have increased for some, but we now prepay customs fees to eliminate import charges. We've also moved from monthly discounts to frequent sales, shared through our newsletter and social media. To address this customer's concerns, we've offered three free products of their choice. We value all our customers and are committed to improving your experience.