ThredReviews of rentwiththred.com

I signed up for Rent With Thred’s Explorer subscription to try the service, but unfortunately my experience was very disappointing. Over two months, I was never able to rent a single item. The pieces I liked were never available in my size, despite adding multiple items to my wishlist and enabling email notifications. I never received any alerts that items had become available, and no rentals were ever shipped to me. Despite this, I was charged for two full months of the subscription, totaling around $200. When I contacted customer support to explain that I had never received or rented anything, I was told that refunds were not possible due to their Terms of Service and that my only option was store credit. There's no point of receiving store credit, when I was unable to use the store credit during the first two months of the subscription. I understand subscription models, but I think it’s reasonable to expect some ability to actually use a service you’re paying for. In this case, lack of size availability made the service effectively unusable, and customer support was unhelpful, dismissive, and unresponsive. The concept behind Rent With Thred is interesting, but potential customers should be aware that availability issues and a strict no-refund policy may leave you paying for months without receiving any items.

had one of the worst customer experiences of my life with Rent with thred. I emailed them to cancel my subscription, followed every instruction, and returned the items as agreed. Despite that, they charged me for another month, claiming I had to cancel manually — even though I was actively talking with their representative about canceling. They later tried to justify it by saying their “automated messages” mentioned that I needed to cancel myself. Basically, they hide behind confusing automated emails to keep charging customers unfairly. On top of that, the clothing is horrible — cheap quality, no variety, and you can’t even see what’s actually available before subscribing. There are no real size options, and everything feels like a low-quality surprise box you never asked for. The whole setup is misleading and disappointing. Their lack of transparency, dishonest communication, and manipulative business model are unacceptable. It honestly feels like the company is designed to trap customers and keep billing them even after cancellation. Avoid this company at all costs. Its untrustworthy, misleading, and completely unprofessional.

There is very limited inventory to select from and I unfortunately purchased a gift card for my husband without knowing. Additionally, none of the items are reviewed or have a reference for sizing. It is extremely difficult to select from the items without such information. We will not be using this service beyond the gift card that I am unable to return.

Almost zero availability for clothes based off size, I wear a medium sometimes a large and the current options for shirts are almost exclusively heavy, thick, flannel long sleeves, It’s July. I have put 20+ items on my “notify me” list since signing up and have received 0 notifications about any objects…the positive thing I will say is in the rare time a find a shirt in a normal size it is very nice quality and I like the style

Out of the 600 pieces of clothing available, only ~50 are in stock. Very small selection. Also had an experience where they missed a delivery for a month, and instead of refunding me, they would only push my next payment date. Which results in 1 less shipment.

Read the reviews. I wish I did. I never used the service. And asked to cancel via email to their customer service email immediately after they billed me. They never responded, and continued to charge me. For three months I kept trying to ask them to cancel. And, they continued to ignore and charge me. When I finally got them to cancel, they told me they can't refund my money as their subscription terms and conditions required me to cancel inside my account rather than via email. (Which no one told me at any point. Or even responded at all for that matter) Their policy is not very 'legal' according to US laws. When you ask them for help, they say that is up to customer to handle in their own account. Buyer beware.

Two items didn't fit, a fee associated with returns, no one responded to my messages for hrs.

The inventory is horrible, barely any clothes to rent. And the worst part is that if any package gets lost they charge you the full price. I had them put a hold of 400$ for the package that was misplaced by USPS. And they somehow shipped another shirt to me and charged me another 180$. Stay away from this company .