rentomojo.comReviews of rentomojo.com

Very poor customer service. No one to help and not accessible

Think twice before ordering! I had to relocate 2 of my products within a range of 300m in Kolkata. The labor charges were NOT mentioned in the service, they promote it as free relocation! The labor said they'll charge 200rs per floor per product (which went up to 2800!!!) and that's not even my monthly rent!!. Nothing was mentioned on the invoice! Customer service said that is not rentomojo charge and disconnected the call! Whatever price you see on the app is only of the product! Hidden charges are there, without clear mentioning.

The company is trapping customers by saying one month deposit and rental monthly. They collect the deposit first. At the time of KYC they ask for 6 months bank statement(which customers may not feel comfortable due to so many spams) or ask for full rent. If not provided, they fail the KYC and say will refund deposit in 7 days. Why are they taking deposit before KYC is completed. Why should customer wait for one week. I think this is a classic case of baiting

I’ve used Rentomojo for a while, but my recent experience during closure was a nightmare. Their customer support is practically non-existent — no working phone number, emails that take 48+ hours to get a reply, and a chatbot that only forwards messages to an “operations team” that never actually responds. I booked a pickup more than six days in advance. First, they said it could happen anytime during the day. Then, they changed it to a 6–8 PM slot, despite me clearly informing them that my society doesn’t allow pickups after 6. No one turned up — and then I got a call from their delivery partner at 11 PM, when I was already in the middle of moving cities late at night and preparing for an early flight. Now, instead of acknowledging their failure, their team keeps calling to reschedule. I’ve told them to email me — I’ll respond in the same relaxed 48-hour timeline they seem to think is acceptable. Rentomojo seriously needs to fix its customer service and operations before causing more stress for paying customers. Proceed with caution. Would you like me to make a Google Maps–friendly version (under 1000 characters) next? It’ll keep the same punch but fit the review limit.

I had placed an order for a bed and an RO system, and what followed was an absolute nightmare. The bed was delivered with mismatched parts, and when I raised the issue, the replacement delivery the next day again had wrong components. To make matters worse, there was no delivery at all on the following day. The RO system that arrived was missing several parts as well. For the last three days, I’ve been trying to contact customer service, but no one answers, no one calls back, and even the chatbox is completely useless, all automated responses and no real help. This kind of negligence and lack of accountability is nothing short of harassment. I’ve now asked for the entire order to be cancelled, the products to be taken back from my home, and my deposit refunded immediately. I would strongly advise everyone to stay away from this company unless they want to go through the same frustration and waste of time. Absolutely pathetic experience from start to finish.

I had an absolutely horrendous experience with Rentomojo, and I wouldn’t recommend them to anyone. What started as a simple rental for an AC turned into a nightmare of incompetence, delays, and unfair billing practices. First off, they delivered a completely non-working AC unit. It stopped working three times right after the day of installation – talk about poor quality control! When their technician finally showed up to “fix” it, they tried using a lighter of all things. A lighter! That’s not professional repair; that’s a fire hazard waiting to happen. We reported the issue the very next day after installation and begged them to send someone ASAP, but it took them a full three days to bother dispatching staff. In the meantime, we were left sweating in the heat with no relief. To make matters worse, their installation team arrived without the proper equipment, so we had to hire our own people to get the job done. That cost us an extra 3K out of pocket. When we asked Rentomojo to reimburse the installation charges, they refused and just “adjusted” it into our rent amount – as if that makes it okay. And the billing issues? Unbelievable. They never refunded our security deposit of 10K, despite repeated follow-ups. Then, out of nowhere, they tacked on an extra month’s rent, ballooning our bill to 19K. No explanation, no transparency – just pure greed. Overall, Rentomojo’s service is unreliable, their staff is unprepared, and their customer support is non-existent. Save yourself the headache and go with a reputable company. 1/5 stars – stay away!

One of the most stressful experiences I have ever had. Nothing goes smoothly with these people. Not the delivery, or replacement, nor the pickup. The worst service ever.

Absolutely horrendous service. No response from the service team. The logistics team basically operates without supervision and on their own convenience. Andy pick up or drop date with 100% accuracy NEVER be on time. Things are rescheduled for the company people and logistics convenience, as if you are not the one paying them money for YOUR convenience. Absolutely pathetic. Pay a little more and go for Furlenco or other services which, little more costly, delivery exactly what they claim to sell