rentomojo.comReviews of rentomojo.com

Its a froud they wont refund u

If you are choosing the app, thinking about the that services such as relocation closure will be smooth, it will not be the case you may end up relocating to unfurnished house and sleeping at floor. Pathetic customer experience.

could have been better

It took a whole month for a technician to crawl out here yesterday! He tinkered with a nut and bolt, declared my washing machine magically fixed, and then refused to even SEE if it could actually WASH CLOTHES! No time for that, apparently! Just wanted his damn tip and bolted out the door. Guess what? It STILL doesn't work! This thing hasn't spun a single cycle since I started paying for this JUNK service. I'm basically RENTING A DIRTY CLOTHES HAMPER at this point! Replace this useless machine NOW, cancel my subscription, and give me a full refund. This is a complete rip-off!

One of worst company on the planet earth. Do not order anything from Rentomojo if you want to live peacefully. Ordered Dishwasher on 13th April, delivered to me on 19th Apr, received call on 26th Apr for scheduling installation. Installation has been scheduled on 8th May but no one turned up, again they rescheduled to 17th May. Technician will come on his own time and we have to take leave to our office to get it done. Finally, technician will come just insert the plug in socket. They don't install taps , nothing. worst technicians and worst staff. Rude customer support

Worst service, Delivered furniture on 8th may, Not installed till now. Today is 13th may. Worthless customer support team

I wouldn’t recommend anyone to use this company service vice absolutely unprofessional, if u want to loose ur money best place to go , I waited for two weeks booked a two ton ac got it modified to 1 ton ac as it was out of stock made me wait till delivery date and lied to me saying product is defective I cancelled ordered booked another ac again and again contacted customer support told me same lie product is defective , and made me wait , few days until I questioned where my product was after paying, you then told the ac was out of stock, then made me pay and book again for the second time, after which again in a few days I called and you informed that the ac was unavailable again and modified my order to a different ac while promising me it would be delivered on the date I had requested, even after this you guys did what you wanted and it got delivered 4 days later. Which I was very upset about because I have to take a leave from my job and stay so you guys can come when you feel like it. And now when the ac has to be installed, on the 5th April, the urban company installer was supposed to come and he called and informed me that you guys had booked to the wrong location. I again had to wait to get on call with your customer service which took so long and promised me you would get someone to come do it that day it self and said would call me back with the details soon. Instead urban company called me later and informed me that they can’t , and they assured me on the 6th morning someone will come and fix the ac. And now finally urban company called me again and informed me that the booking was made to the same area again which is far away from my actual house so they won’t be able to come to fix it and YOU guys will have to book it to the right location. Now I’ve been trying to connect to RentoMojo for the past hour and still haven’t received a call back. You guys are so incompetent and keep booking the ac installer to the wrong location everytime with the wrong pincode. How is this my problem and how long do I have to keep waiting for this???? I would not reccomend anyone to use RentoMojo because of how terrible you guys service is. You should know my correct address by now right?????? Now by the time you guys even call back there won’t be a slot available for an installer today. Why on earth should I be waiting for even a second longer????? After everything you guys have done wrong???????????????

Everything seems to function smoothly until the order is placed and they have my money. After this point, it is utter mismanagement at every level. The customer service is using standard message templates that begin to get very aggravating after the 3rd time I had to deal with them and being told not to worry and that everything will be sorted out. I ordered several items from them unfortunately and not a single delivery was made in time or in an organized fashion causing unnecessary stress and aggravation. They have no contact number to call for urgent matters, the numbers they provide for their drivers are useless as their drivers never answer their phones. Items listed, ordered and paid for are suddenly not available on the date of their delivery. Just today, I finally lost my patience with them and have decided not to do any further business with this company and encourage all y contacts, friends and family never to work with this company either. Also, do not be fooled by the products they list as available. I have been tricked into ordering these twice already and then being told on the delivery date that they are not in stock. I'm not sure why they do this but can say that in terms of their logistics management and customer service, this company is poorly managed and desperately needs an overhaul in leadership, customer service and process management.