Rent-A-CenterReviews of rentacenter.com

greensburg rent a center is ridiculous i was approved $2500 and i call they denied me after i pick an item and was approved hey rent a center greensburg my items are paid off and im not playing kiss your a. kenny a salvio p.S wHAT THe eXCUSe NOw

Well I've been a customer for 14 yrs have paid off many things .my payments are every two weeks has been for a long time .I go in on June 22 the new staff tell me I'm 4 days late and the amount is different.my credits have not been applied.the new staff in the alamosa store need training and get familiar with customers.i have 2 items out and every two weeks the price is different.why And why 1 week after I pay there texting me .my payments are every two weeks

MY name is Ken salvio I filled out the application for couch at rent a center and i I got approved $2000 I called in the morning the Greensburg pa store denied me I want to know why cuz the last item i rented i paid off this is ridiculous I.paid off my items last thing I paid off $1200 for an Xbox I got for my son so my purchasing power should be great at rent a center not deny me

There are no words to tell you how frustrated I am with this company. I was home from the UK for an undetermined amount of time and thought I would rent a bedroom set from a store that I could just send it back to when my stay was up. So the bed is delivered and I will be honest, it was a great mattress! However, the two tables that came with it were busted up and the worst quality of any due to have ever seen. One table was useless from day one. Keep in mind, I am paying over $150 per month. I decided to use autopay so I don’t have to worry about the payments. Within a couple months the other side table completely imploded onto itself. I called the company and they told me they had complaints about the tables. Now - this is where my main complaint comes in. I had been paying $150 a month for a YEAR! So I am $1800 in for a bedroom set that is worth $1,000 TOPS! I speak to the Supervisor Randy who tells me I can purchase the set outright for another $500 and I consider that offer - but I’m Leaving the country and just don’t need it so I schedule a time for the drivers to come pick it up. Of course on the day of the scheduled pick up NO ONE SEEMS TO KNOW ANYTHING ABOUT IT AND THE PERSON I SCHEDULED IT WITH AND CONFIRMED IT WAS OUT THAT DAY. Then I find out Randy has been sent to another store and the new Manager, Gabriel was taking over. I GO to the actual store and speak to Gabriel. He assured me the drivers would be at my home later and that once the furniture was received back - no further payments would be taken automatically. Would you like to guess if that was accurate. The furniture was returned to Rent A Center on May 13. EVERY WEDNESDAY SINCE (May 15, May 22, May 29, June 5 AND June 12) $36.56 has been charged to my credit card. EACH WEEK (as well as days in between) I HAVE CALLED GABRIEL AT THE LOCAL STORE AND HAVE BEEN ASSURED THE CHARGES WILL BE RETURNED AND IT WILL NEVER HAPPEN AGAIN. I can understand that things happen. Things can be overlooked. People can get busy. But this is now just straight up FRAUD!! And each and every person I have spoken to about this have been BEYOND INCOMPETENT !!! DO NOT USE THIS COMPANY! The quality of the products Are Subpar and their employees don’t have a single clue what they’re doing!!! Shame on them for continually lying to me. It’s obvious this “Manager” doesn’t even know how to terminate an order. This will NOT BE TOLERATED!!!

Do not deal with this scam. These people told a bold face lie had me spend over 1 hours on the phone going through differnt laptops. Took all my info including sensitive personal information. Placed a order and paid by credit card. Waited almost 3 days Noone called I had to keep calling this so called corporate phone number. Finally on the 4th day someone answered the phone and said they didn't see any application. When in fact my account on their website is fully active with a shipping date that passed up. The guy transfered me to the store and claimed o the equipment is broken you need to come to a store and do a application. Previously I was told the customer service on the website isn't real those online applications does not get you approved when bluntly the website says APPROVED AND READY TO BE DELIVERED! The lady at the store Griggs st Houston Tx had such a nasty attitude talking fast trying to cover up the fact they are all lying by fast talking etc. So basically the website and all the info you put their does not matter even when I paid with my card all the necessary fees! This is openly false advertising and taking money with a fake process to trick you to believe you are approved then a store call you back and scream o it's broke you need to do an application again!

I filled out an online application at 851 Cumberland st, Lebanon, PA 17046, right after I received a text informing me that i will soon receive a call from a staff member at Rent -A-Center. I waited 2 days so I called asking about my online application and a lady told me that the item will be shipped out and will take 2 weeks to get to the store and for that i only had to pay $6, so I made the purchase through the phone. This was on the month of December 2023 before Christmas and really wanted a new sofa for Christmas. I waited 2 weeks and a half and called back asking again about the item and the same lady answered the phone and said that the item was out of stock, i asked why didn’t i get a notification about this earlier other than waiting 2 weeks and a half? She said, “We’re sorry, this place is crazy and it seems to be that i am the only one working the right way here”. I did tell her that she was the same person i have spoken to before and i could have at least received a notification, she completely deny being her. (I know because she is the only female working there and i have been a loyal customer to them). So i asked for a refund of the $6 i paid for submitting the application, she said i never made that purchase. I asked her how is that? I can show her proof from my bank account, she said she does not see a purchase being made the day I called inquiring about my application status and does not see the $6 that i have paid. I was not going to continue to argue for $6 but the fact that she did not help me nor the manager and they knowing who i was for being a loyal customer now makes me unimportant and hopeless. They lost a loyal customer that have been with them for over 6 years!

For anyone and everyone!! Don’t deal with this RIP OFF company, they are extremely insensitive and their items are tripled priced. Miss a payment and becomes even harder to-payoff that item . Thought I was doing my Grandson a favor. NO ll found out, true facts . I had did myself an injustice!! NEVER AGAIN WILL I EVER DO BUSINESS WITH #CANT SAY I DIDN’T WARN YOU !!! ❌🚫🛑❌🚫🛑🆘🚫🛑❌🚫🛑🆘🚫🛑‼️ LAISSEZ-FAIRE BUYER BEWARE!! I thank the Lord us was not connected to my Bank account, but to my cash app, for the many time they pinged my account. I would be declaring. BANKRUPTCY!!!

I sit here waiting 6 hours to receive a product scheduled to be delivered between 1 and 4 I took off work for this delivery after returning a phone call 29 minutes passed delivery time I was told my item was still in a box but they had one in the store already assembled I agreed to take that one cause I can’t take off another day to reschedule delivery No one reached out to me again I called 15 minutes before store closing only to find out someone should have rescheduled the delivery this is no way to treat your customers especially a 20 year customer I’m highly disappointed