Rent-A-CenterReviews of rentacenter.com

Deceptive and vindictive business Ask for cvv code then charges higher amounts. Beware do not do business with Covington la location.

I was one day late and they called and called !!! With me emailing them and texting telling them I was in the hospital with a family member!!!!!!!!!

Llevo con rent a center desde diciembre del 24, honestamente a sifo la peor experiencia, primero dejo autopay o pago automático que nunca me debían, me atraso por que espero que ellos lo retiren de mi cuenta pero nunca lo hacen, me llaman todos los días acostándose por que siempre me atraso por 3 semana ya que jamas se procesa el pago de autopay, lo último es que llegaron hasta mi trabajo, jamas e dejado de pagar aun que siempre esté en atraso, aun así no importa y vivo con la amenaza de que me van a quitar lo que con tanto esfuerzo e podido pagar, simplemente por que ellos quieren que haga el pago semanal cuando no puedo hacer el pago semanal, me dicen que no puedo poner el pago de otra manera cuando busco información y dice que yo puedo escoger los días de pago pero no es así, me siento acosada y afecta mi salud mental, no se que más hacer con la situación, cabe recalcar que solo me atraso por 3 semanas y siempre lo pago por que con lo poco que recibo de mi sueldo intento hacer malabares, jamas me e desaparecido y menos e dejado de pagar, nunca e estado atrasada más de 3 semanas, todos los días me llaman a mi y a mis seres queridos desde el día uno que estoy en atrasos, hago un pago y me dicen que aun debo dinero cuando en el dashboard claramente me sale una cantidad, la dejo paga y al rato ya debo más dinero. Esto es en Puerto Rico

The manager at the Gresham Oregon store, Alex. Is the biggest liar an thief. Done business with this company for over 35 years and have never been treated so poorly in my life then I was by Alex. He is rude, condescending, liar and very abusive to my disabled family. I am disabled on a limited budget. When I decided not to keep the furniture they ruined in my move. He promised over an over my refund of over a $100.00 was in the mail to me. ALL LIEs. Never received my refund an Alex ignored my calls. DO NOT DO BUSINESS WITH THIS COMPANY. Have no respect for the elderly disabled folk…… very abusive mean ma ALEX !!

This was my first experience getting anything from Rent-A-Center I’ve been looking for a king size bed frame and they had one in stock and I said I don’t have a vehicle to come get it at this moment and they told me that they had no delivery drivers that they all quit. so I said OK let me see if I can get somebody to take me there with a truck. Next day I go and pick up my furniture everything was brand new except the metal frame that holds the bed up if it doesn’t have a box frame and they said It just come back in the store that day I didn’t think anything of it didn’t think anything would be wrong with it just thought it might’ve been a repo . I wouldn’t think that a store like that would sell infested furniture. I get home and wait for My Husband to get here to help me put it together. we bring the metal frame in and as I look closely in on the sides and underneath and crevices there cockroach eggs in spots underneath the frame and as I look closer around it, there’s rust in spots I guess from being wet or cockroach pee I don’t know. I immediately take everything back outside my house. I call them the next morning yet mind you I had to sleep on the floor because I had no bed frame. I speak to the manager who was very rude and I told him that I just wanted everything returned and I don’t want their business and I want my refund and he said we told you we didn’t have any delivery drivers that they all quit. I told him somebody needs to pick it up. I don’t care who it is. I’m not putting any type of infested furniture in my vehicle and he said what do you want me to do about it. Plus, I told him I had pictures of it and he said he don’t care. He don’t need pictures! I want them to come pick up this furniture up and give me my refund!!! I called corporate. I have to wait 24 to 48 hours for the district manager to call me back. they called other stores around me to see if they can come pick it up because it is sitting outside, which is gonna get rained on and that is not my fault because I don’t want any type of infested furniture in my house. I guess no other Rent-A-Center has delivery drivers and they said they would not pick up any infested furniture. Why don’t the stores have any delivery drivers right now just a little weird. Hopefully the district manager can resolve this problem and give me my refund back and pick up this furniture and I will never ever deal with Rent-A-Center again and I highly recommend that anybody else would either from the Charlottesville store! I also have pictures but I didn’t see a option to put it on here! I will be taking my taking my business to Aaron Rentals. They don’t treat people like crap and don’t have infested furniture!!

I’m writing this review to share a very disappointing and frustrating experience I had with Rent-A-Center (Woodbridge, Va.), specifically with their manager. As a professional TV technician, I received five big-screen televisions from RAC for repair. I performed diagnostic evaluations on all five units and provided detailed estimates as agreed upon. The diagnostic fee, previously communicated, was $35 per unit, totaling $175. Unfortunately, they declined the repair estimates, which, I fully respect, is entirely within their rights. However, since then, they have refused to pay the diagnostic fees and have not returned to pick up their televisions. The last phone conversation we had was extremely unprofessional. Rather than working toward a solution, the conversation escalated into a heated argument. She (the manager) was disrespectful and dismissive, showing no intention of resolving the matter. As a small business owner, I find it unacceptable to be treated this way — ignored, disrespected, and left with unpaid work and unclaimed equipment in my shop. In other words, she never had the intention to repair those TV sets. She planned to trash her property in my property and save money on paying for recycling electronics. Regardless of multiple attempts (30 times) to contact them, my calls have been ignored. The manager has now gone so far as to block my number entirely, preventing any further communication. I’m sharing this review to warn other small business owners and technicians: proceed with extreme caution when doing business with RAC. She (the manager) just dug deeper into the bad reputation of Rent a Center. In my experience, they have shown a complete lack of professionalism, accountability, and basic respect for the time and services of others.

I purchased a bedroom set online from this location back in February. When it was delivered, the headboard arrived damaged. The delivery team noticed it first and assured me that it would be replaced within a week. That replacement never happened. Since then, I’ve consistently made my payments on time. I currently have four items from this store: a living room set, a dining table, and a king-size bed that came with one nightstand and a chest dresser. However, due to a recent financial hardship, I wasn’t able to make the full payment scheduled for June 15. I reached out proactively and spoke with the store manager, Ricco, and we agreed I’d put down $100 instead. My monthly payment is $160, typically paid in biweekly installments. On June 11, I discovered a new issue—the slats and stands on my bed broke during use. Upon closer inspection, I saw that the slats hadn’t even been screwed in properly. I contacted the store right away and was told someone would be sent to fix it. That didn’t happen. Three service appointments were set, and no one showed up for any of them. While Ricco was on vacation, I spoke with the assistant manager who said there was a replacement bed available and it could be delivered Thursday at 1pm. Thursday came—no delivery. I called the store and spoke to Ricco directly. He claimed there were no beds available and that I couldn’t get a replacement because I was behind on payments by a week. That was frustrating because I’ve been dealing with an unresolved damaged headboard for months—and I’ve made every good-faith effort to stay current. I explained to Ricco that I didn’t have a payment that day but I was working on it. He pushed me to give a date, but I couldn’t provide one without knowing for sure—I believe in being honest and not making false promises. His response? He became rude, cut me off mid-sentence, and hung up on me. Later, he told me the furniture could be picked up if I couldn’t commit to a payment date. I reached out to corporate headquarters, and they said someone would call the store and get back to me. That follow-up never happened. And now? My bed is still broken, and I can’t even sleep on it.

I worked for store 0408 for RAC. It started off pretty decent at first but over time the habits of my boss and the ones he chose for management become an issue. First off was the drug use and the dosing of drugs in employee drinks. Either as a joke or to "chill" out the manager was dangerous and uncomfortable to witness. Second. In one occasion my boss and the DM agreed to steal money from a past due because they found out her pin to one of her credit cards. HR report brought nothing of this and swept it under the rug. Third. To be a part of the culture and not be picked at you had to tolerate racist talk and slurs to be able to be liked there. If you didn't you were treated differently and like you weren't a decent human being. Fourth. My boss had relations with all of his female employees or solicited nude photos of them at one point. HR didn't take this seriously either. Overall rent a center in East TN is a dangerous culture and you have to either be a part of the problem or find your way out.