Rent-A-CenterReviews of rentacenter.com

Horrible Customer Service. I was out of work for a week with Covid and asked to pay a double payment next week and was told no because of payment history. I am a single mother and make the payment when I get paid. Will never do business with this company again!!!

Nothing but problems. We’re paying for a protection plan that is essentially useless. They have extremely aggressive debt collections practices including showing up at home and work ( former employer) multiple times and harassing our neighbors and relatives. They scam, cheat and lie only to benefit themselves, saying one thing and doing something completely different. You’re a day late? They show up at your home. 2 days? They’re calling you 8 times and spoofing different numbers. 500$ pS5? You’re paying 1500$. We will never use them EVER again.

i was wrongfully terminated from the office in fort,myers, even while i was over qualified for the job , i am 56 years old , but still capable, and my resume clearly states that, i did the heavy moving moving, and door knocking, that they required of me, but then someone came in 1 week week and a half , who was younger but still did the same, but since the manager Andrew Harris worked with him in other places, he said he had chosen him, when rent-a-center clearly states that room for growth was obtainable , he said i was let go for lack of experience , "really" I have more experience than him in a administrative way, and how much experience does it take to move couches , beds, and door knocking???this company does not follow what they preach---i know first hand

Kingsport Tn East Stone Drive location has the worst customer service. Ive always dealt with the Johnson City Store until relocating to Kingsport. The store smells awful employees are rude and dont do their jobs. I will never return to do business ever and will let everyone I know about this.

I'm writing this review out of here discussed for the Rent-A-Center location on 19th avenue and Glendale. Since new staff and management have taken over I've been disrespected beyond belief. I have been a customer of that location for over 3 and 1/2 years almost 4 years. All my items that I purchased are paid off with the exception of a bookshelf and during that time I repeatedly let the manager know that I was unable to finish paying off the bookshelf as times are hard for everyone but I managed to borrow some money from family to make a payment. This young manager who's probably the same age as my daughter needs to learn more customer skills and professionalism because prior management and employees that were there made everyone that came in there feel like family they were respected and treated as if how they would want to be treated and sadly that previous manager and employees are no longer there. I and the rest of my family recently lost our mother just recently in the last couple days and to be continuously receiving phone calls about a payment although I understand company policy and payments being due I just received a phone call on this day as I am burying our mother and in funeral services and the gentleman that answered the phone was rude and disrespectful I will never ever recommend that location for anyone to go through for furniture or any other items. I am outraged at how I've been treated by new management and employees at that location I specifically stated to the same gentleman that continuously calls me three to four times a day to call me on Friday in hopes that I could take care of the payment including late fees however I was unable to do that and at the time he repeatedly called we were holding funeral services and arrangements. I stated to the gentleman that all future contact needs to go through management. Previous voice mail messages from the same gentleman were rude and unfriendly this is just unacceptable with employees and management treating long-term loyal customers that have otherwise paid everything off but a simple bookshelf. I had to profusely apologize to everyone in the funeral services for the disruption on the phone I am visibly and shakenly upset and how I was treated and that is also the reason for the one star if I could give no stars I would. If they're going to act like this over a bookshelf and use aggressive tactics just to get a payment and late fees I highly recommend in this review that anybody's reading do not go to the Rent-A-Center on 19th avenue and Glendale in Phoenix. This is what happens when you have young people running major corporations and there's no oversight on how their customer services critical thinking how to handle hardship circumstances I mean this is absolutely ridiculous that I've been treated this way after being a loyal customer. And if someone looks into my account they can see that I'm not a deadbeat and that I've paid off all my furniture with the exception of a bookshelf and for a company such as Rent-A-Center to allow their long-term customers be treated like this is unacceptable and I will post this on every review site possible so everybody sees how a customer who's been loyal and is enjoyed the services from Rent-A-Center has been treated during a hardship time and it was repeatedly called during a funeral and family services.

They are so disrespectful the rental center on 47 kedzie I warn you never go there they scammers over charge you disrespect you the manger Mr Nick is abusive very disrespectful and then they done did so many people like this you pay your money they take money off the card and then say you didn't pay when you realize what they have done they say owe it will go back to your card Ipay my bill faithfully every month when they did me like that I had them to come get everything out my house money is to hard to come buy to have a store to cheat you out your money never again smh

We rented a laptop from this Rent-A-Center and were late on a payment. Instead of handling it professionally, they sent a truck with a worker who banged on our door, refused to leave, and harassed us at home, even after we clearly said we would make the payment the same day. The behavior was aggressive and unacceptable. When we called the store, the manager, Omar, refused to take responsibility and allowed the worker to continue harassing us. They would not even provide the worker's name. We had to warn that we'd escalate things before they finally backed off. No customer--especially one who intends to pay--should ever be treated this way. Completely unprofessional and unethical experience.

Don't do anything online with these people, they approve you easily and ask for easy requirements with a low initial, once you start and pay the initial you send the documents they ask you for which they never check and never call you, you have to call them, and once you do they start transferring you to all their agencies and supports, none of them wants to help or charge the responsibility, when you finally manage to find someone to help you he tells you that they have not verified your data and they need to do it to send you, and here the good part, when you accept this they tell you that you must send documents plus references of friends and documents of your rental contract, already in this part they are asking you for documents that they did not ask for when you paid, and that when sending those documents you have to pay the first Payment, which you had already done to get into this problem, in short, no one wants to work, they ask you for more money