Rent-A-CenterReviews of rentacenter.com

This review is specifically about the Carrollton, Georgia Rent A Center and my experience with Store Manager Melissa Holland. This is not a complaint about company policy. I accepted responsibility for my late payment, paid my account, and paid the applicable late fee. My concern is how I was treated when I called seeking clarification about court paperwork that had been left at my home after my account had already been brought current. Instead of receiving a simple explanation, I was repeatedly lectured about what I "should have done." I was not asking for special treatment or disputing the filing fee. I simply wanted an explanation. As someone who works in operations management, I understand that policies must be enforced. I also know that professionalism, empathy, and respectful communication are the marks of effective leadership. Customers should never leave a conversation feeling belittled for asking a reasonable question. After reading other reviews of this location and the manager's public responses, my experience does not appear to be unique. I encourage anyone considering doing business with the Carrollton location to read those responses and form their own opinion. The filing fee was never the issue. The lack of professionalism was. I hope Rent A Center's corporate leadership reviews the customer service culture at this location because every customer deserves to be treated with respect, even during difficult conversations.

What an abysmal experience I've had with the Roxbury location. Mind you, I've ordered things from RAC in the past. TVs, furniture, it was great. Very convenient. Not this time. Ordered a TV on a Friday. Delivery scheduled for following Tuesday. Great. Get a call on Monday, our driver called out tomorrow...can we reschedule to Friday? That kinda sucks but whatever, not the stores fault. Fine, Friday between 1-3pm. Friday rolls around, it's after 4pm now. Nothing. My wife calls the store. Oh we tried to call you earlier, the TV we have is actually broken. Okay, do you have anything similar? *Checks* Actually we have your TV, wanna schedule for next Tuesday? No, you have it and you've had it all day I'd like it today please. No can do. So I call the store. Lady flat out refused to speak with me. Said you already spoke to your wife, so you know what's going on. It will be there Tuesday. That goes back and forth for a minute and then she HANGS UP ON ME. Naturally, I immediately call back and tell her to cancel the damn thing. Gets better. Call corporate. Tell them this whole thing. Oh it's under your wife's name? Can we speak to her? Sure but I'm not with her, hold on I'll conference her in. Nope, we can't do that. She has to be with you. Won't even consider opening a ticket. What an absolute nightmare. Save yourself the headache...go buy it from Aaron's. I just placed my order and I'll never order a damn thing from RAC again.

Bad company will be suing you for all the harassment.Have phone records to prove it too.

ABSOLUTE RIDICULOUS SERVICE! THE AMOUNT OF EXCUSES THEY CANNOT GET A TV INTO AN APARTMENT? HOW PATHETIC!!! SO HOW DID THE REST OF THE FURNITURE GET IN THE IS TWICE THE SIZE OF THE TV!!!!! ABSOLUTE PATHETIC SERVICE! AND THE "ASSIST MANAGER"HAS A SUPER BIG ATTITUDE!!! I WOULD LIKE SOMEONE TO CONTACT ME PLEASE SOMEONE WHO DOES NOT HAVE AN ATTITUE AND CAN SOLVE THIS AND THEN I MUST WAIT DAYS FOR A REFUND! RIDICULOUS!!!

I went to the store on w Cumberland Street in Dunn and was just looking around. Me and my wife needed a new bed I told them I had bad credit and they said don't worry about it will get you approved. Well we signed the agreement which went up $50 dollars from the original price it was suppose to be. Said they would deliver the next day then when the time for delivery was about to run out. They call and say they got to do a few more references to verify delivery. I say to anyone that sees this do not trust this company waste of time. Rent a crooks y'all need to get it together.

This establishment lacks professionalism and exhibits discriminatory behavior, rendering it an uncomfortable location. Despite the change in management and staff, the air conditioning remains dysfunctional. It would be advisable to exercise caution around the new manager and team. I strongly advise against visiting this establishment under any circumstances. I stopped by to explore their offerings and felt unjustly profiled.

The new manger at this store is very rude and and does not have good customer service skills at all please don’t go to this store they are very unprofessional I was 2 days late which I pay my bill all the time they came to my house bagging on my door hard which made my neighbor think someone was breaking in she called me and told me they was ringing my bell a lot and bagging on my door screaming my name out calling reference talking about they about to put me out just lieing they treated me as if I don’t pay my bill woke my neighbor sick mom up off put her sleep pleased don’t shop at this store please these people back bagging on my door again for couple days late they knocking so hard the knocked my neighbors picture off her wall she called me at work now why u even at a customer house who is paying her bill corporate just seat back and allow they employees to tournament customers DON’T. SHOP HERE

the store manager mark was threatening my wife and I they and mark and the stuff what to break into our house this is a big red flag